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One of the most common words out there in the professional service industry is “utilization”—but what does it actually mean? To go back to the basics, the root word is “utility”, meaning “the state or quality of being useful”.
Now let’s put this into industry-speak. When we talk about utilization, you want your people to be as productive as possible and output work at a good (yet reasonable) clip. But the truth is many factors influence people's utilization—their unavailable time, any committed future work, their roles and responsibilities… utilization is nuanced!
Fully acknowledging this, Teamwork.com has added new columns, visualizations, and tracking options to our Utilization Report to help you paint a unique and customized utilization picture for every team member. It's time to bring all resourcing information under one roof once and for all!
Right on target, every time
Before we begin, Scale customers are now able to set a “Billable utilization target” for every user on their team. Set this in the People section or user details modal as a rough gauge as to how much billable output is expected from the user. This acts as a handy performance benchmark and uniquely fits different roles—individual contributors likely have more billable work than leadership, resulting in a higher target. Remember… utilization is nuanced!
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More metrics, more magic
Let’s deep dive into the Utilization Report columns! Spoiler—these columns can also be added to your user-level Custom Reports, making utilization information as accessible as possible.
Billable target* - The billable utilization target that a user is expected to achieve.
Billable target met* - The percentage of billable utilization a user has achieved compared to the billable target they are expected to reach. Acts as a great performance benchmark to see how on/off they are from their target.
Allocated time (Hrs/min)* - The total amount of time a user has been assigned to an allocation(s). Helpful in high-level planning to secure a resource for an amount of time before the specific tasks are assigned.
Allocated time %* - The percentage of a user's time that has been assigned to an allocation(s). Low values mean that a user's time is not fully allocated, while values over 100% mean overscheduling.
Total working hours (Hrs/mins) - The total amount of time a user is contracted for. It includes both their available and unavailable time.
Available time % - The percentage of a user's available time relative to their contracted total working hours. It shows how much time a user can log, be estimated for, and be allocated to.
Unavailable time % - The percentage of a user's unavailable time relative to their contracted total working hours.
Non-billable time % - The percentage of a user's available time that was logged as non-billable. Helps to re-balance work to optimize for more billable time.
Number of clients - The total number of clients a user works across. Helps to understand the level/amount of client demands.
*Scale only
Charting chaos into utilization zen
The Utilization Report didn’t just get more data—it got a glow-up too! A brand new chart gives you a crystal-clear view of your team’s productivity. Track total and estimated utilization against billable targets (hello, green dotted line!) to see where you're nailing it—or need a boost.
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It’s all about making sure your team’s effort translates into billable (and practical) wins. Use it to stay on track, optimize workloads, and keep productivity humming.
Fluke or trend? Let Teamwork.com decide
Last but certainly not least, spot utilization trends faster with Track Trends! Laser in on the utilization metrics that matter to you and see how they perform over time. Compare data like Billable Time or Total Utilization day-on-day, week-on-week all in one handy view. Evaluate performance, spot patterns, and course-correct early to keep things on track—all without leaving Teamwork.com. Smarter reporting, fewer surprises, better decisions!
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And there you have it! Our powered up Utilization Report—helping bring all resourcing information together and tracking billable utilization by team members like never before.
Want to take advantage of the billable utilization target? Drop a quick note to sales@teamwork.com and we’ll be in touch!
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