Integrated operations control and easy client management for IT services

Optimize workstreams, automate manual tasks, track profits, and securely centralize your client work tech stack.

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Project and resource management for all types of IT services challenges

Challenge: How IT services can do more in less time

Optimize resources, streamline comms, and drive profits

Make the most of your team's time

By easily comparing estimated to actual hours to better plan and resource future projects.

Improve client workflow

By centralizing comms so you can better manage ongoing client work and reduce manual tasks.

Stay profitable, always

With custom budgets that set rates for each team member and track money spent on each project.

The answers IT services firms
need to scale.

What features should IT services companies look for in project management software?

Look for time tracking with billable/non-billable splits, resource scheduling, budget tracking with threshold alerts, and profitability reporting.
IT services firms need tools that connect project delivery to financial outcomes. Teamwork.com covers all of these in one platform, purpose-built for client work, so you don't need to stitch together separate tools.

How is project management software for IT services different from general PM tools?

General PM tools track tasks. IT services firms need to track billable hours, client budgets, and resource utilization across multiple engagements at once.
Teamwork.com is purpose-built for client work, connecting projects, time, resources, and budgets in one platform. Nothing falls through the cracks between delivery and billing.

Can project management software help IT services companies track billable hours and profitability?

Yes. Built-in time tracking lets your team log hours as billable or non-billable using a stop-start timer or retroactive entry. Budget tracking with threshold alerts flags overspending before it becomes a problem.
Profitability reports show real-time margins per project so you can act on scope creep early, not after invoicing.

What is the best project management software for managed service providers (MSPs)?

MSPs need software that handles recurring retainers, time and materials billing, and fixed-fee projects side by side.Teamwork.com supports all three budget types and gives you a client management view across every active engagement.
OIC Advisors, an IT consulting firm, gained 360-degree visibility across all active projects after switching.

How do IT services companies manage multiple client projects simultaneously?

You need portfolio-level visibility without losing project-level detail. With Teamwork.com, workload planning shows who's assigned to what across every client engagement.
See your capacity picture weeks out with the Resource Scheduler, and find the right person for every role with the AI Smart Scheduler's availability-based suggestions. No one gets double-booked.

What integrations should IT services project management software support?

At minimum, look for CRM, accounting, helpdesk, and productivity tool connections. Teamwork.com offers 150+ integrations, including HubSpot, Xero, QuickBooks, and Teamwork Desk.
That means your project data flows into the tools your finance, sales, and support teams already use, without manual data entry.

Keep your clients in the know (or at least as much as you want them to be).

"Our clients love how Teamwork.com gives them real-time visibility into how their projects are progressing, especially once they see they don’t have to wait for an email or phone call to know what’s happening."

Colum Buckley

Director of Operations, Strencom

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Frequently Asked Questions

How does Teamwork.com help IT services firms manage client projects?

IT services teams manage client work in Teamwork.com by converting service tickets into tasks, setting SLAs as milestones, and visualizing workloads to ensure engineers meet response targets.

What features does Teamwork.com provide for tracking IT project milestones?

Milestone tracking in Teamwork.com uses health indicators, risk registers, and automated progress reports that surface blockers before they threaten SLAs.

Is Teamwork.com suitable for managing both long-term and short-term IT projects?

Teamwork.com handles both quick support tickets and multi-year roll-outs with agile boards for rapid tasks and portfolio views for complex programs.

Does Teamwork.com have features for IT services firms to manage resources and cost control?

Teamwork.com lets IT services firms keep teams fully utilized and projects profitable by pairing drag-and-drop workload and capacity planners with real-time budget dashboards, custom cost rates, and overspend alerts—so you balance resources smartly and stop cost creep before it starts.

How much does project management software for IT services cost?

Pricing varies by vendor and team size. Teamwork.com offers a 30-day free trial with no credit card required, so you can test the full platform before committing. Client users get access at no extra cost, which keeps collaboration expenses predictable as your client base grows.

What reporting does IT services project management software provide?

Look for utilization reports, profitability dashboards, time tracking summaries, and budget burn-down views. Teamwork.com connects all of these in one reporting layer, so you see financial health alongside delivery progress. That single source of truth eliminates the spreadsheet wrangling that eats into your team's billable hours.

Can IT services teams use project management software for client collaboration?

Yes. Invite client users at no extra cost so they can view progress, approve deliverables, and communicate within the platform. Client permissions control exactly what external users see. SOC 2 Type 2 certification ensures your data stays secure, which matters when clients share sensitive infrastructure details.

"A linchpin in our operational infrastructure"

We're a small team of developers that has been using Teamwork for a couple of years.

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Posted on G2

"Makes managing implementations easy and professional"

If you're in the services industry or ERP game, this product is great to ease your daily task logging and control requirements.

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Posted on G2

"A really great organizational tool for virtual teams!"

We use the tool for development of websites and we're able to create new projects really easily.

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Posted on G2

"A fantastic cross-department planning tool"

It will change the whole way you manage your business and break down any e-mail silo wal

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Posted on G2

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