The 2026 Impact of AI on Professional Services
New benchmark research from Service Performance Insights (SPI). 84.8% of firms say AI saves them time. Only 29.9% say it generates revenue. See where the profit leaks, and what the leaders do differently.
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SPI Research's 2026 benchmark, based on input from 245 professional services organizations, shows AI use nearly doubling in a year: 43.6% of projects now use AI, up from 23.1%. Delivery is improving, but profit hasn't followed. The report shows where the gap sits and what separates the firms that capture the value. Sponsored by Teamwork.com.
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Key findings from SPI Research's 2026 benchmark:
84.8% of firms say AI saves them time, but only 29.9% say it generates revenue (SPI Research, 2026).
AI now touches 43.6% of projects, up from 23.1% a year ago.
Firms running complex agents or an AI-first model report EBITDA of 20.5%, vs 13.3% at the chat stage or with no formal AI use.