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It's a live, publicly checkable figure rather than an internal-only number.",[769],{"type":116,"attrs":770},{"color":118},{"type":89,"attrs":772},{"textAlign":58,"key":773},"p-24",{"type":93,"attrs":775},{"id":95,"body":776},[777],{"_uid":778,"title":55,"header":779,"padding":55,"component":394,"categories":799,"withHeaderPrice":61},"e728651d-293f-4f5e-9d76-cfd06ad8ba60",[780,786,793],{"_uid":781,"price":55,"title":379,"ctaLink":782,"ctaLabel":55,"subtitle":783,"component":386,"titleSize":55,"titleColor":55,"buttonColor":55,"highlighted":61,"buttonVariant":55},"7bdd2f23-487d-4759-9ba9-3d268d01d272",{"id":55,"url":55,"linktype":381,"fieldtype":382,"cached_url":55},{"type":85,"content":784},[785],{"type":89},{"_uid":787,"price":55,"title":788,"ctaLink":789,"ctaLabel":55,"subtitle":790,"component":386,"titleSize":55,"titleColor":55,"buttonColor":55,"highlighted":61,"buttonVariant":55},"04860ceb-a626-4d8c-b83d-a4e7169857fc","Source",{"id":55,"url":55,"linktype":381,"fieldtype":382,"cached_url":55},{"type":85,"content":791},[792],{"type":89},{"_uid":794,"price":55,"title":389,"ctaLink":795,"ctaLabel":55,"subtitle":796,"component":386,"titleSize":55,"titleColor":55,"buttonColor":55,"highlighted":61,"buttonVariant":55},"2717a1c6-4ce8-4805-aec6-4eb73f767a2c",{"id":55,"url":55,"linktype":381,"fieldtype":382,"cached_url":55},{"type":85,"content":797},[798],{"type":89},[800],{"_uid":801,"rows":802,"text":55,"title":55,"component":483},"e6e83e6e-9f4c-47d9-bbdb-3082b53cc33c",[803],{"_uid":804,"cols":805,"header":817,"component":412},"4a661ad1-a83b-4b11-96c7-6b9db6d3adf1",[806,810,814],{"_uid":807,"icon":55,"text":808,"links":809,"component":406},"e0e2c997-2f3c-4ae9-9095-912cdd8a5683","Customers increase billable utilization by an average of 22% in year one",[],{"_uid":811,"icon":55,"text":812,"links":813,"component":406},"ec1a2575-fecc-4bb1-8b19-8af416b5739b","teamwork.com",[],{"_uid":815,"icon":55,"text":457,"links":816,"component":406},"9370a2e4-7a3e-4587-adba-4cd0f71e86ed",[],[],{"type":89,"attrs":819},{"textAlign":58,"key":820},"p-25",{"type":189,"attrs":822,"content":823},{"level":191,"textAlign":58},[824],{"text":825,"type":113,"marks":826},"Public and industry benchmarks used throughout this guide",[827,830],{"type":197,"attrs":828},{"id":829},"public-and-industry-benchmarks-used-throughout-this-guide",{"type":120},{"type":89,"attrs":832,"content":834},{"textAlign":58,"key":833},"p-26",[835],{"text":836,"type":113},"Not every number in this guide is Teamwork.com's own. Where public, named research covers a claim better than our own data does, this guide uses that instead — always with a link, never with an invented source.",{"type":89,"attrs":838},{"textAlign":58,"key":839},"p-27",{"type":93,"attrs":841},{"id":95,"body":842},[843],{"_uid":844,"title":55,"header":845,"padding":55,"component":394,"categories":864,"withHeaderPrice":61},"b81a4882-f06b-4c56-9914-af5d76ca0f01",[846,852,858],{"_uid":847,"price":55,"title":379,"ctaLink":848,"ctaLabel":55,"subtitle":849,"component":386,"titleSize":55,"titleColor":55,"buttonColor":55,"highlighted":61,"buttonVariant":55},"03917c75-f56a-436f-8f54-44b17a2661af",{"id":55,"url":55,"linktype":381,"fieldtype":382,"cached_url":55},{"type":85,"content":850},[851],{"type":89},{"_uid":853,"price":55,"title":788,"ctaLink":854,"ctaLabel":55,"subtitle":855,"component":386,"titleSize":55,"titleColor":55,"buttonColor":55,"highlighted":61,"buttonVariant":55},"8abf4806-4a24-48b0-9265-6be751b25dc1",{"id":55,"url":55,"linktype":381,"fieldtype":382,"cached_url":55},{"type":85,"content":856},[857],{"type":89},{"_uid":859,"price":55,"title":389,"ctaLink":860,"ctaLabel":55,"subtitle":861,"component":386,"titleSize":55,"titleColor":55,"buttonColor":55,"highlighted":61,"buttonVariant":55},"45558476-3a67-4835-9a27-6f4573a1ba6a",{"id":55,"url":55,"linktype":381,"fieldtype":382,"cached_url":55},{"type":85,"content":862},[863],{"type":89},[865],{"_uid":866,"rows":867,"text":55,"title":55,"component":483},"915261b0-29ba-42d1-91a3-8b6596f182f8",[868,884,900,916,932,948],{"_uid":869,"cols":870,"header":883,"component":412},"6c5b08b3-048d-4348-8942-68ad22dd22fd",[871,875,879],{"_uid":872,"icon":55,"text":873,"links":874,"component":406},"9b1da22e-becb-4c8c-9533-39ad4974212e","Overservicing a retainer by 10% costs roughly six weeks of unpaid work a year",[],{"_uid":876,"icon":55,"text":877,"links":878,"component":406},"a008a5f2-a39a-47e2-9b70-381aa89847af","Practitioner write-up on overservicing",[],{"_uid":880,"icon":55,"text":881,"links":882,"component":406},"41776515-fb15-4821-bd0f-6a8af33d6368","Chapters 1, 2, 3, 8",[],[],{"_uid":885,"cols":886,"header":899,"component":412},"e7a6b0fe-af3b-44c7-93b1-3e69914f3114",[887,891,895],{"_uid":888,"icon":55,"text":889,"links":890,"component":406},"4f04017e-6110-4250-9157-f09cbba9bdd8","Manual client reporting runs roughly an hour per client, per week; a 15-client agency can lose around 60 hours a month to it",[],{"_uid":892,"icon":55,"text":893,"links":894,"component":406},"11a569d1-73f4-417a-bf64-3353d7d6577a","Databox's research on agency reporting",[],{"_uid":896,"icon":55,"text":897,"links":898,"component":406},"0e4d9472-821f-4520-85b8-878af3b07358","Chapters 1, 2, 3, 4, 5, 6, 7, 8",[],[],{"_uid":901,"cols":902,"header":915,"component":412},"78e127d8-068c-4636-a0a2-491462be6e29",[903,907,911],{"_uid":904,"icon":55,"text":905,"links":906,"component":406},"efd7b227-5baa-498f-ae0c-e2aaa94c209e","Poor time tracking costs professional services workers roughly $50,000 a year in unrecorded, unbilled revenue",[],{"_uid":908,"icon":55,"text":909,"links":910,"component":406},"8b0f35a6-00d7-44fb-829b-dba261a3ed2f","Industry estimate, blended across sources, with no single clean primary source",[],{"_uid":912,"icon":55,"text":913,"links":914,"component":406},"2d8cef05-2bff-4bb1-bfd9-25332656ff44","Chapters 4, 8",[],[],{"_uid":917,"cols":918,"header":931,"component":412},"35e087b2-6975-45c4-87d4-c95c98a62419",[919,923,927],{"_uid":920,"icon":55,"text":921,"links":922,"component":406},"33fa2559-6851-46e2-99a9-6c2157c4af4d","Account management roles turn over at close to 28% a year; replacing someone costs a third to double their annual salary once ramp-up is counted",[],{"_uid":924,"icon":55,"text":925,"links":926,"component":406},"fe982886-e9fe-4616-a3cf-3824bbd35b8c","Gallup's research on the cost of disengagement and turnover; Indeed's turnover cost methodology",[],{"_uid":928,"icon":55,"text":929,"links":930,"component":406},"a6338732-55b3-4a48-af3f-7a156608bba9","Chapters 3, 7, 8",[],[],{"_uid":933,"cols":934,"header":947,"component":412},"163636cd-a10c-4bcf-8408-d4d486011d4f",[935,939,943],{"_uid":936,"icon":55,"text":937,"links":938,"component":406},"4a437259-ee3c-4ad3-bc3d-b0113269abfb","PSA software is a distinct software category, separate from generic project management",[],{"_uid":940,"icon":55,"text":941,"links":942,"component":406},"2971817f-31f2-4b60-8416-5b316c6824b2","Wikipedia's entry on professional services automation",[],{"_uid":944,"icon":55,"text":945,"links":946,"component":406},"7594fb8e-d271-4456-bbe2-066cf6963f55","Chapters 1, 6",[],[],{"_uid":949,"cols":950,"header":963,"component":412},"9d19d9f5-c3f2-4d7a-be8a-7bb1c0f75de9",[951,955,959],{"_uid":952,"icon":55,"text":953,"links":954,"component":406},"58d09573-3301-483e-900c-4621f7a5f54a","Analyst-aggregated buyer reviews of PSA platforms",[],{"_uid":956,"icon":55,"text":957,"links":958,"component":406},"dfb98842-e278-476f-9567-a01fb3c4edc6","Gartner Reviews: professional services automation platforms",[],{"_uid":960,"icon":55,"text":961,"links":962,"component":406},"98b459c0-e8e4-4085-9196-3d8cd5f3a960","Chapters 5, 6",[],[],{"type":189,"attrs":965,"content":966},{"level":191,"textAlign":58},[967],{"text":968,"type":113,"marks":969},"Verified customer results at a glance",[970,973],{"type":197,"attrs":971},{"id":972},"verified-customer-results-at-a-glance",{"type":120},{"type":89,"attrs":975,"content":977},{"textAlign":58,"key":976},"p-28",[978],{"text":979,"type":113},"Every customer story used in this guide is a real, named result — never a composite or an estimate. 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client NPS rose from the low 20s to 73",[],{"_uid":1171,"icon":55,"text":457,"links":1172,"component":406},"b17e4581-ef23-4aef-a491-00a1ed39b696",[],[],{"type":189,"attrs":1175,"content":1176},{"level":191,"textAlign":58},[1177],{"text":1178,"type":113,"marks":1179},"Where this fits in the guide",[1180,1183],{"type":197,"attrs":1181},{"id":1182},"where-this-fits-in-the-guide",{"type":120},{"type":89,"attrs":1185,"content":1187},{"textAlign":58,"key":1186},"p-30",[1188],{"text":1189,"type":113},"This page doesn't argue a point the way the other eight chapters do. It exists so the numbers behind those arguments are easy to find, check, and reuse without digging back through every chapter individually.",{"type":93,"attrs":1191},{"id":95,"body":1192},[1193],{"_uid":1194,"text":1195,"ctaLink":1196,"ctaLabel":1198,"component":1199,"openInNewTab":61,"backgroundColor":1200},"i-70038ef7-f074-4a66-8671-ceb28a98ab50","Run more profitable client projects with Teamwork.com",{"id":55,"url":1197,"linktype":224,"fieldtype":382,"cached_url":1197},"\u002Fsignup\u002F","Get started now","storyBannerCta","purple",[1202],{"_uid":1203,"ctas":1204,"text":1205,"image":1209,"title":1212,"author":1220,"padding":55,"autoplay":61,"wistiaId":55,"component":1383,"textColor":55,"readingTime":1384,"abstractImage":1385,"publishedDate":1390,"breadcrumbLink":1391,"breadcrumbText":1393,"backgroundColor":55},"6e453988-2ce7-4379-9a17-ee7edf91a017",[],{"type":85,"content":1206},[1207],{"type":89,"attrs":1208},{"textAlign":58},{"id":58,"alt":58,"name":55,"focus":58,"title":58,"filename":58,"copyright":58,"fieldtype":1210,"meta_data":1211,"is_external_url":61},"asset",{},{"type":85,"content":1213},[1214],{"type":189,"attrs":1215,"content":1216},{"level":209,"textAlign":58},[1217],{"text":69,"type":113,"marks":1218},[1219],{"type":120},{"name":1221,"created_at":1222,"published_at":1223,"updated_at":1224,"id":1225,"uuid":1226,"content":1227,"slug":1374,"full_slug":1375,"sort_by_date":58,"position":1376,"tag_list":1377,"is_startpage":61,"parent_id":1378,"meta_data":58,"group_id":1379,"first_published_at":1380,"release_id":58,"lang":65,"path":58,"alternates":1381,"default_full_slug":58,"translated_slugs":58,"_stopResolving":1382},"Ben Brigden","2023-08-07T20:54:44.436Z","2026-03-16T15:28:04.143Z","2026-03-16T15:28:04.160Z",351765920,"7feda4fe-0d79-45ab-ba89-1e177b0005d9",{"bio":1228,"seo":1229,"_uid":1233,"body":1234,"name":1221,"role":1231,"picture":1364,"sidebar":1368,"linkedin":1369,"component":1371,"afterArticles":1372,"beforeArticles":1373},"Ben is a Content Marketing Manager at Teamwork.com. He’s spent the past 10 years writing for agencies and SaaS companies, mostly about tech, tools, and smarter ways to work. He loves breaking down trends, sharing hacks, and helping to make work life a bit less chaotic.",{"_uid":1230,"title":1231,"plugin":1232,"og_image":55,"og_title":55,"description":1228,"og_image_type":55,"twitter_image":55,"twitter_title":55,"og_description":55,"twitter_description":55},"459d5f87-86b8-4a1d-a690-e3dd2f51c723","Content Marketing Manager","seo_metatags","28f18d93-79f5-4a41-a7af-4f885059fed1",{"type":85,"content":1235},[1236,1243,1248,1253,1260,1265,1270,1275,1282,1287,1344],{"type":189,"attrs":1237,"content":1238},{"level":191,"textAlign":58},[1239],{"text":1240,"type":113,"marks":1241},"About Ben",[1242],{"type":120},{"type":89,"attrs":1244,"content":1245},{"textAlign":58},[1246],{"text":1247,"type":113},"Ben Brigden is a Content Marketing Manager at Teamwork.com, where he focuses on making sense of the often messy, always evolving world of project management and work tech. With around 10 years’ experience writing for agencies and SaaS companies, he specialises in turning complex ideas into practical, easy-to-follow content that helps teams work with more clarity (and a little less chaos).",{"type":89,"attrs":1249,"content":1250},{"textAlign":58},[1251],{"text":1252,"type":113},"Ben’s writing blends best-practice advice, workflow guidance, tool reviews, and explanatory guides for project-based and client-service teams. Whether he’s unpacking a project management methodology, comparing two tools that do almost-but-not-quite the same thing, or mapping out a resource-planning process, his goal is simple: help people understand their options, make confident decisions, and build better ways of working.",{"type":189,"attrs":1254,"content":1255},{"level":191,"textAlign":58},[1256],{"text":1257,"type":113,"marks":1258},"Experience",[1259],{"type":120},{"type":89,"attrs":1261,"content":1262},{"textAlign":58},[1263],{"text":1264,"type":113},"Ben started his career in corporate communications, working with clients across tech, finance, and retail. That early experience taught him how to simplify ideas, structure messages clearly, and write for people who don’t have time to wade through jargon.",{"type":89,"attrs":1266,"content":1267},{"textAlign":58},[1268],{"text":1269,"type":113},"He later moved into SaaS, where he developed full-funnel content programs across SEO, demand generation, webinars, and thought leadership. This is where he found his stride: writing content that helps real teams solve real problems — from improving workflows to choosing the right tools for the job.",{"type":89,"attrs":1271,"content":1272},{"textAlign":58},[1273],{"text":1274,"type":113},"At Teamwork.com, he brings all of that experience together. 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Take some time to build your understanding of the systems, tools, and workflows available — there’s plenty of clear, practical guidance on the Teamwork.com blog — and give yourself the confidence to find what truly works for 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