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\u002Fblog\u002F","20","\u002Fblog\u002F","\u002Fblog\u002Fpage\u002F, \u002Fblog\u002Fcategory\u002F","global","ai-summary-button","global\u002Fai-summary-button",null,-50,[],false,489331641,"0d9a7987-4973-46e5-a6d1-d0158a1db64b","2026-01-08T14:35:55.899Z","default","ai-summary-button\u002F",[],{"name":68,"created_at":69,"published_at":70,"updated_at":71,"id":72,"uuid":73,"content":74,"slug":2309,"full_slug":2310,"sort_by_date":57,"position":2311,"tag_list":2312,"is_startpage":60,"parent_id":2314,"meta_data":57,"group_id":2315,"first_published_at":2316,"release_id":57,"lang":64,"path":57,"alternates":2317,"default_full_slug":57,"translated_slugs":57},"7 Best ConnectWise Alternatives for IT Services Firms in 2026","2026-11-09T11:11:40.820Z","2026-11-09T15:34:46.485Z","2026-11-09T15:34:46.516Z",239751581020336,"d0b57c05-7676-4b4b-b2ba-9fce50ebf44b",{"seo":75,"_uid":81,"body":82,"image":2047,"title":2052,"author":2053,"sidebar":2211,"category":2284,"postBody":2306,"component":2307,"contentCopy":80,"readingTime":2308},{"_uid":76,"title":77,"plugin":78,"description":79,"og_image_type":80},"seo-meta","7 Best ConnectWise Alternatives for IT Services in 2026","seo_metatags","ConnectWise alternatives for IT services firms, routed by revenue mix: an engagement-led PSA for fixed-fee work or a like-for-like MSP PSA for agreements.","","22e070df-bb83-4510-85bc-c7a12a7b0ad1",{"type":83,"attrs":84,"content":85},"doc",{"backgroundColor":57},[86,144,149,154,176,181,197,202,232,237,249,254,259,273,278,283,310,322,327,406,418,423,564,575,577,586,591,611,618,631,640,667,675,702,710,738,745,772,780,821,828,835,848,855,912,917,924,937,950,955,968,979,988,1007,1013,1048,1054,1078,1084,1097,1108,1117,1122,1128,1163,1169,1192,1198,1209,1220,1229,1234,1240,1275,1281,1305,1311,1353,1364,1373,1392,1398,1433,1439,1463,1469,1493,1504,1513,1518,1524,1559,1565,1589,1595,1606,1617,1626,1631,1637,1661,1667,1691,1697,1708,1720,1725,1731,1736,1807,1812,1817,1822,1827,1832,1851,1856,1861,1866,1871,1876,1888,1893,1898,1907,1916,1925,1944,1956,1968],{"type":87,"attrs":88},"blok",{"id":89,"body":90},"866e88df-850e-494c-91ae-3a5d2334acc5",[91],{"_uid":92,"title":93,"content":94,"component":143},"i-b3bc4b80-dad5-4759-8215-f7376f4e235e","ConnectWise alternatives: summary & key takeaways",{"type":83,"content":95},[96],{"type":97,"content":98},"bullet_list",[99,113,123,133],{"type":100,"content":101},"list_item",[102],{"type":103,"content":104},"paragraph",[105,111],{"text":106,"type":107,"marks":108},"What gets replaced:","text",[109],{"type":110},"bold",{"text":112,"type":107}," ConnectWise alternatives take over ticketing, agreements, time capture and billing, so judge each one on those four jobs.",{"type":100,"content":114},[115],{"type":103,"content":116},[117,121],{"text":118,"type":107,"marks":119},"How to choose:",[120],{"type":110},{"text":122,"type":107}," Your revenue mix decides the fit, meaning the split between managed-services agreements and fixed-fee or T&M engagements.",{"type":100,"content":124},[125],{"type":103,"content":126},[127,131],{"text":128,"type":107,"marks":129},"The two routes:",[130],{"type":110},{"text":132,"type":107}," Engagement-led firms should shortlist Teamwork.com, Kantata, Certinia and BigTime, while agreement-led firms should shortlist HaloPSA, Datto Autotask PSA and SuperOps.",{"type":100,"content":134},[135],{"type":103,"content":136},[137,141],{"text":138,"type":107,"marks":139},"What you can reuse:",[140],{"type":110},{"text":142,"type":107}," A revenue-mix routing rule, a worked fixed-fee margin example and pricing checked against each vendor's own page.","storyKeyTakeaways",{"type":103,"attrs":145,"content":146},{"textAlign":57},[147],{"text":148,"type":107},"ConnectWise PSA is built around service tickets and managed-services agreements, which suits firms earning mostly from managed services. If most of your fees now come from fixed-fee and T&M engagements, chances are you work out engagement margin outside it. Choose among ConnectWise alternatives by that revenue mix: engagement-led firms need live margin per engagement, and agreement-led firms need a like-for-like MSP tool.",{"type":103,"attrs":150,"content":151},{"textAlign":57},[152],{"text":153,"type":107},"I brought one lesson from client delivery into my work at Teamwork.com: the tool you pick decides what your team has to re-decide. With no shared intake or scoping process, my account teams re-agreed scope, ownership and cadence on every project.",{"type":103,"attrs":155,"content":156},{"textAlign":57},[157,159,174],{"text":158,"type":107},"That re-deciding gets more expensive when your clients ask for fixed fees and AI changes how long delivery takes, putting more of your revenue on estimates. The firms that hold margin price each new engagement from what comparable ones actually cost. That only works when the system ",{"text":160,"type":107,"marks":161},"running IT services delivery",[162],{"type":163,"attrs":164},"link",{"href":165,"uuid":166,"anchor":57,"target":57,"linktype":167,"story":168},"\u002Fteams\u002Fit-services\u002F","023fee0c-7ad0-4c9f-985f-5e78aad80296","story",{"name":169,"id":170,"uuid":166,"slug":171,"url":172,"full_slug":172,"_stopResolving":173},"IT Services",420686692,"it-services","teams\u002Fit-services",true,{"text":175,"type":107}," records real cost while the work is live.",{"type":103,"attrs":177,"content":178},{"textAlign":57},[179],{"text":180,"type":107},"We build Teamwork.com, so it's listed first, followed by three more engagement-led platforms and then three MSP tools that swap in for ConnectWise like-for-like.",{"type":182,"attrs":183,"content":185},"heading",{"level":184,"textAlign":57},2,[186],{"text":187,"type":107,"marks":188},"What is a ConnectWise alternative?",[189,192,196],{"type":190,"attrs":191},"textStyle",{"color":80},{"type":193,"attrs":194},"anchor",{"id":195},"what-is-a-connectwise-alternative",{"type":110},{"type":103,"attrs":198,"content":199},{"textAlign":57},[200],{"text":201,"type":107},"Whichever route fits, a ConnectWise alternative is a PSA that takes over what ConnectWise PSA (formerly ConnectWise Manage) does: tickets, agreements, time, billing and reporting. A PSA, or professional services automation platform, connects engagements, resources and financials so delivery and billing run from one record. Any professional services automation software on your shortlist should answer four questions in a demo:",{"type":97,"content":203},[204,211,218,225],{"type":100,"content":205},[206],{"type":103,"attrs":207,"content":208},{"textAlign":57},[209],{"text":210,"type":107},"Which engagements are making money right now?",{"type":100,"content":212},[213],{"type":103,"attrs":214,"content":215},{"textAlign":57},[216],{"text":217,"type":107},"Who is free to staff the next SOW?",{"type":100,"content":219},[220],{"type":103,"attrs":221,"content":222},{"textAlign":57},[223],{"text":224,"type":107},"Does every logged hour reach an invoice?",{"type":100,"content":226},[227],{"type":103,"attrs":228,"content":229},{"textAlign":57},[230],{"text":231,"type":107},"Which client requests are eating unbilled time?",{"type":103,"attrs":233,"content":234},{"textAlign":57},[235],{"text":236,"type":107},"Agreement-led firms weigh the last two most heavily. Engagement-led firms can't skip the first two, because those decide whether a fixed fee holds.",{"type":182,"attrs":238,"content":239},{"level":184,"textAlign":57},[240],{"text":241,"type":107,"marks":242},"Why IT services firms look for a ConnectWise alternative",[243,245,248],{"type":190,"attrs":244},{"color":80},{"type":193,"attrs":246},{"id":247},"why-it-services-firms-look-for-a-connectwise-alternative",{"type":110},{"type":103,"attrs":250,"content":251},{"textAlign":57},[252],{"text":253,"type":107},"Each job in that definition can fail on its own, and the one failing for you decides your route. Three failures push IT services firms to switch.",{"type":103,"attrs":255,"content":256},{"textAlign":57},[257],{"text":258,"type":107},"The first is admin load. If keeping workflows and integrations tidy takes a dedicated specialist, ask whether the tool or the setup is the problem. When agreements still drive most revenue, that points to an easier MSP tool, or to fixing the configuration if the fit is right.",{"type":103,"attrs":260,"content":261},{"textAlign":57},[262,264,271],{"text":263,"type":107},"The second is a bill that grows with modules. ",{"text":265,"type":107,"marks":266},"Gartner Peer Insights",[267],{"type":163,"attrs":268},{"href":269,"uuid":57,"anchor":57,"target":57,"linktype":270},"https:\u002F\u002Fwww.gartner.com\u002Freviews\u002Fproduct\u002Fconnectwise-psa","url",{"text":272,"type":107}," describes ConnectWise PSA pricing as built around user licenses and feature packages, with extra modules and integrations at supplemental cost. So compare total cost: licenses, add-ons and whatever handles quoting and invoicing for you today.",{"type":103,"attrs":274,"content":275},{"textAlign":57},[276],{"text":277,"type":107},"The third reason matters most for IT services firms: revenue has moved to engagements. ConnectWise PSA's unit is the ticket and the agreement, but an engagement-led firm needs estimate against actual, role mix and margin per engagement. When those sit outside the PSA, someone rebuilds them in a spreadsheet.",{"type":103,"attrs":279,"content":280},{"textAlign":57},[281],{"text":282,"type":107},"I don't blame the spreadsheet. When my resourcing, forecasts and reports lived in spreadsheets beside a basic time tracker, there was no single source of truth tying hours to budget. That gap points to an engagement-led PSA, where logged time updates the engagement budget directly.",{"type":103,"attrs":284,"content":285},{"textAlign":57},[286,288,294,296,308],{"text":287,"type":107},"Your RMM is a separate decision from all three: RMM, or remote monitoring and management software, watches and maintains client endpoints. MSPs often run it alongside a PSA, bought separately or as a suite, according to ",{"text":289,"type":107,"marks":290},"TechTarget's RMM definition",[291],{"type":163,"attrs":292},{"href":293,"uuid":57,"anchor":57,"target":57,"linktype":270},"https:\u002F\u002Fwww.techtarget.com\u002Fsearchitchannel\u002Fdefinition\u002FRMM-software-remote-monitoring-and-management-software",{"text":295,"type":107},". Leaving ConnectWise PSA doesn't force you off your RMM, and our guide to ",{"text":297,"type":107,"marks":298},"IT management software layers",[299],{"type":163,"attrs":300},{"href":301,"uuid":302,"anchor":57,"target":57,"linktype":167,"story":303},"\u002Fblog\u002Fit-management-software\u002F","e86f424e-0ab5-4803-b6bc-c8beb48a57fa",{"name":304,"id":305,"uuid":302,"slug":306,"url":307,"full_slug":307,"_stopResolving":173},"IT management software",551376862,"it-management-software","blog\u002Fit-management-software",{"text":309,"type":107}," shows how the pieces fit.",{"type":182,"attrs":311,"content":312},{"level":184,"textAlign":57},[313],{"text":314,"type":107,"marks":315},"How we selected these tools",[316,318,321],{"type":190,"attrs":317},{"color":80},{"type":193,"attrs":319},{"id":320},"how-we-selected-these-tools",{"type":110},{"type":103,"attrs":323,"content":324},{"textAlign":57},[325],{"text":326,"type":107},"Once you know why you're leaving, you know which jobs to test across ConnectWise competitors. We scored each tool on seven criteria from public product pages, pricing pages, documentation and verified reviews, not hands-on testing. Buyers after the best PSA software for consulting should weight the first three, and buyers after PSA software for MSP work should weight the next two.",{"type":97,"content":328},[329,340,351,362,373,384,395],{"type":100,"content":330},[331],{"type":103,"attrs":332,"content":333},{"textAlign":57},[334,338],{"text":335,"type":107,"marks":336},"Engagement margin while work is live:",[337],{"type":110},{"text":339,"type":107}," Does logged time update cost and margin on each engagement before it closes?",{"type":100,"content":341},[342],{"type":103,"attrs":343,"content":344},{"textAlign":57},[345,349],{"text":346,"type":107,"marks":347},"Resourcing against capacity:",[348],{"type":110},{"text":350,"type":107}," Can you see who is free, by role, before you commit people to the next SOW?",{"type":100,"content":352},[353],{"type":103,"attrs":354,"content":355},{"textAlign":57},[356,360],{"text":357,"type":107,"marks":358},"Time capture that reaches the invoice:",[359],{"type":110},{"text":361,"type":107}," Does a billable hour flow to the budget and the invoice without an export?",{"type":100,"content":363},[364],{"type":103,"attrs":365,"content":366},{"textAlign":57},[367,371],{"text":368,"type":107,"marks":369},"Ticket and agreement handling:",[370],{"type":110},{"text":372,"type":107}," How well does the tool run service tickets, SLAs and recurring agreements?",{"type":100,"content":374},[375],{"type":103,"attrs":376,"content":377},{"textAlign":57},[378,382],{"text":379,"type":107,"marks":380},"RMM fit:",[381],{"type":110},{"text":383,"type":107}," Is RMM built in, connected through partners or left to a separate tool?",{"type":100,"content":385},[386],{"type":103,"attrs":387,"content":388},{"textAlign":57},[389,393],{"text":390,"type":107,"marks":391},"Pricing transparency:",[392],{"type":110},{"text":394,"type":107}," Is there a public price, or does every plan need a quote?",{"type":100,"content":396},[397],{"type":103,"attrs":398,"content":399},{"textAlign":57},[400,404],{"text":401,"type":107,"marks":402},"Effort to switch:",[403],{"type":110},{"text":405,"type":107}," How much setup and admin does the tool need before your team relies on it?",{"type":182,"attrs":407,"content":408},{"level":184,"textAlign":57},[409],{"text":410,"type":107,"marks":411},"Quick glance: 7 PSA tools that replace ConnectWise",[412,414,417],{"type":190,"attrs":413},{"color":80},{"type":193,"attrs":415},{"id":416},"quick-glance-7-psa-tools-that-replace-connectwise",{"type":110},{"type":103,"attrs":419,"content":420},{"textAlign":57},[421],{"text":422,"type":107},"Scored that way, four of the seven ConnectWise alternatives suit engagement-led firms, and only three publish any price.",{"type":87,"attrs":424},{"id":425,"body":426},"469e2d82-d66a-4c5a-96e1-6af1891029c3",[427],{"_uid":428,"title":429,"header":430,"padding":445,"component":446,"categories":447,"withHeaderPrice":60},"i-df021ab8-1a16-45ea-b9e2-955778cf834b","Tool",[431,437,441],{"_uid":432,"price":80,"title":433,"ctaLink":434,"ctaLabel":80,"subtitle":80,"component":436,"highlighted":60},"i-3a02e5f0-034a-4093-8771-9586ceb33761","Best for",{"id":80,"url":80,"linktype":167,"fieldtype":435,"cached_url":80},"multilink","TwComparisonHeaderItem",{"_uid":438,"price":80,"title":439,"ctaLink":440,"ctaLabel":80,"subtitle":80,"component":436,"highlighted":60},"i-0398bbe2-8d1e-4a15-bf98-e02be292510e","Key features",{"id":80,"url":80,"linktype":167,"fieldtype":435,"cached_url":80},{"_uid":442,"price":80,"title":443,"ctaLink":444,"ctaLabel":80,"subtitle":80,"component":436,"highlighted":60},"i-d487d6c7-6f15-4938-acaa-9d9ddc4e50ec","Pricing",{"id":80,"url":80,"linktype":167,"fieldtype":435,"cached_url":80},"pb-0","TwComparisonSection",[448],{"_uid":449,"rows":450,"text":80,"title":80,"component":563},"i-b5b03897-1d2c-4f96-a801-047e44ba8f59",[451,470,486,501,517,533,548],{"_uid":452,"cols":453,"header":464,"component":469},"i-4adf578d-c8ad-489d-a799-3ac4bc390330",[454,458,461],{"_uid":455,"icon":80,"text":456,"component":457},"i-69405a3e-a00a-4010-903c-d0ce7097fe9b","Engagement-led and mixed IT services firms","TwComparisonColItem",{"_uid":459,"icon":80,"text":460,"component":457},"i-8ae2c660-9aa2-44ab-8e49-7c761721a37d","Role-based rates, live engagement budgets, Workload Planner, Teamwork Desk",{"_uid":462,"icon":80,"text":463,"component":457},"i-7bbe6dfb-3122-44e4-abda-1d8948927992","From $9.99\u002Fuser\u002Fmonth (Basics, billed annually); 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Read reviews for adoption, because logged time is what makes margin numbers trustworthy. G2 marks this review as incentivized (G2-invited).",{"type":938,"content":939},"blockquote",[940],{"type":103,"attrs":941,"content":942},{"textAlign":57},[943,948],{"text":944,"type":107,"marks":945},"\"The time tracking is seamless enough that our team actually uses it consistently, which sounds basic but isn't always the case with PM tools.\"",[946],{"type":947},"italic",{"text":949,"type":107}," — Gaurav G., Magento - Shopify Full Stack Developer, G2",{"type":103,"attrs":951,"content":952},{"textAlign":57},[953],{"text":954,"type":107},"When engineers log time that consistently, every engagement budget becomes a number you can price the next SOW from.",{"type":87,"attrs":956},{"id":957,"body":958},"385b38aa-3ed2-41af-b782-1730de545d41",[959],{"_uid":960,"text":961,"title":962,"ctaLink":963,"padding":80,"ctaLabel":965,"component":966,"thumbnail":967,"openInNewTab":60},"i-5b4b330a-1b96-44f5-b723-a5299ba10cb8","Walk through one of your own fixed-fee engagements with our team, from role-based quote to live margin.","See an engagement priced from real actuals",{"id":80,"url":964,"linktype":270,"fieldtype":435,"cached_url":964},"\u002Fcontact\u002Fsales\u002F","Book a demo","storyResourceBannerCta",{},{"type":182,"attrs":969,"content":970},{"level":184,"textAlign":57},[971],{"text":485,"type":107,"marks":972},[973,975,978],{"type":190,"attrs":974},{"color":80},{"type":193,"attrs":976},{"id":977},"kantata",{"type":110},{"type":103,"attrs":980,"content":981},{"textAlign":57},[982],{"type":581,"attrs":983},{"id":57,"alt":485,"src":984,"title":985,"source":986,"copyright":57,"meta_data":987},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F0x0\u002Fd4fc0a40ea\u002Fresourceallocation-fe598b81.webp","Source: Kantata","https:\u002F\u002Fwww.kantata.com\u002Fpsa\u002Fresource-management-software",{},{"type":103,"attrs":989,"content":990},{"textAlign":57},[991,993,1005],{"text":992,"type":107},"Kantata is a services-industry PSA formed from Mavenlink and Kimble, aimed at mid-market and enterprise firms with large engagement portfolios. From ConnectWise, it replaces engagement resourcing and financials, not the service desk. Our ",{"text":994,"type":107,"marks":995},"IT consulting PSA comparison",[996],{"type":163,"attrs":997},{"href":998,"uuid":999,"anchor":57,"target":57,"linktype":167,"story":1000},"\u002Fblog\u002Fit-consulting-software\u002F","b16834b2-8e34-40e4-a7fe-117c7ddacdd4",{"name":1001,"id":1002,"uuid":999,"slug":1003,"url":1004,"full_slug":1004,"_stopResolving":173},"7 Best IT Consulting Software Tools for 2026",216064875930012,"it-consulting-software","blog\u002Fit-consulting-software",{"text":1006,"type":107}," covers project-led options in more depth.",{"type":103,"attrs":1008,"content":1009},{"textAlign":57},[1010],{"text":615,"type":107,"marks":1011},[1012],{"type":110},{"type":97,"content":1014},[1015,1026,1037],{"type":100,"content":1016},[1017],{"type":103,"attrs":1018,"content":1019},{"textAlign":57},[1020,1024],{"text":1021,"type":107,"marks":1022},"Resource management:",[1023],{"type":110},{"text":1025,"type":107}," Kantata's public pages center on matching people to engagements across a large portfolio.",{"type":100,"content":1027},[1028],{"type":103,"attrs":1029,"content":1030},{"textAlign":57},[1031,1035],{"text":1032,"type":107,"marks":1033},"Project financials:",[1034],{"type":110},{"text":1036,"type":107}," Financial management and business intelligence track engagement budgets and performance.",{"type":100,"content":1038},[1039],{"type":103,"attrs":1040,"content":1041},{"textAlign":57},[1042,1046],{"text":1043,"type":107,"marks":1044},"Deployment choice:",[1045],{"type":110},{"text":1047,"type":107}," Kantata offers both a standalone product and a version on Salesforce.",{"type":103,"attrs":1049,"content":1050},{"textAlign":57},[1051],{"text":832,"type":107,"marks":1052},[1053],{"type":110},{"type":97,"content":1055},[1056,1067],{"type":100,"content":1057},[1058],{"type":103,"attrs":1059,"content":1060},{"textAlign":57},[1061,1065],{"text":1062,"type":107,"marks":1063},"No service desk or RMM:",[1064],{"type":110},{"text":1066,"type":107}," Its public pages describe neither, so support tickets and endpoint monitoring stay in other tools.",{"type":100,"content":1068},[1069],{"type":103,"attrs":1070,"content":1071},{"textAlign":57},[1072,1076],{"text":1073,"type":107,"marks":1074},"Quote-only pricing:",[1075],{"type":110},{"text":1077,"type":107}," Plans are tailored by company size, so cost comparisons wait until a sales conversation.",{"type":103,"attrs":1079,"content":1080},{"textAlign":57},[1081],{"text":852,"type":107,"marks":1082},[1083],{"type":110},{"type":97,"content":1085},[1086],{"type":100,"content":1087},[1088],{"type":103,"attrs":1089,"content":1090},{"textAlign":57},[1091,1095],{"text":1092,"type":107,"marks":1093},"All plans:",[1094],{"type":110},{"text":1096,"type":107}," Pricing available on request",{"type":182,"attrs":1098,"content":1099},{"level":184,"textAlign":57},[1100],{"text":500,"type":107,"marks":1101},[1102,1104,1107],{"type":190,"attrs":1103},{"color":80},{"type":193,"attrs":1105},{"id":1106},"certinia",{"type":110},{"type":103,"attrs":1109,"content":1110},{"textAlign":57},[1111],{"type":581,"attrs":1112},{"id":57,"alt":500,"src":1113,"title":1114,"source":1115,"copyright":57,"meta_data":1116},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F0x0\u002F6c03f08d79\u002Finline-image.jpg","Source: Certinia","https:\u002F\u002Fwww.certinia.com\u002Fprofessional-services-automation\u002F",{},{"type":103,"attrs":1118,"content":1119},{"textAlign":57},[1120],{"text":1121,"type":107},"Certinia, formerly FinancialForce, combines PSA and financial management on the Salesforce platform. It suits larger services firms already on Salesforce that want delivery tied to billing and revenue recognition. From ConnectWise, it replaces time, billing and engagement resourcing, but not ticketing.",{"type":103,"attrs":1123,"content":1124},{"textAlign":57},[1125],{"text":615,"type":107,"marks":1126},[1127],{"type":110},{"type":97,"content":1129},[1130,1141,1152],{"type":100,"content":1131},[1132],{"type":103,"attrs":1133,"content":1134},{"textAlign":57},[1135,1139],{"text":1136,"type":107,"marks":1137},"Finance on one ledger:",[1138],{"type":110},{"text":1140,"type":107}," Billing, revenue recognition and accounting run on a single general ledger, per Certinia's public pages.",{"type":100,"content":1142},[1143],{"type":103,"attrs":1144,"content":1145},{"textAlign":57},[1146,1150],{"text":1147,"type":107,"marks":1148},"Resource and capacity planning:",[1149],{"type":110},{"text":1151,"type":107}," Dynamic resource and capacity planning matches consultants to upcoming engagements.",{"type":100,"content":1153},[1154],{"type":103,"attrs":1155,"content":1156},{"textAlign":57},[1157,1161],{"text":1158,"type":107,"marks":1159},"Salesforce-native data:",[1160],{"type":110},{"text":1162,"type":107}," Engagement data sits beside sales data, which suits firms whose pipeline already lives in Salesforce.",{"type":103,"attrs":1164,"content":1165},{"textAlign":57},[1166],{"text":832,"type":107,"marks":1167},[1168],{"type":110},{"type":97,"content":1170},[1171,1182],{"type":100,"content":1172},[1173],{"type":103,"attrs":1174,"content":1175},{"textAlign":57},[1176,1180],{"text":1177,"type":107,"marks":1178},"Salesforce required:",[1179],{"type":110},{"text":1181,"type":107}," Certinia states it's built natively on Salesforce, so firms outside Salesforce take on that platform too.",{"type":100,"content":1183},[1184],{"type":103,"attrs":1185,"content":1186},{"textAlign":57},[1187,1190],{"text":1062,"type":107,"marks":1188},[1189],{"type":110},{"text":1191,"type":107}," Neither is described, so tickets and endpoint monitoring stay in other tools.",{"type":103,"attrs":1193,"content":1194},{"textAlign":57},[1195],{"text":852,"type":107,"marks":1196},[1197],{"type":110},{"type":97,"content":1199},[1200],{"type":100,"content":1201},[1202],{"type":103,"attrs":1203,"content":1204},{"textAlign":57},[1205,1208],{"text":1092,"type":107,"marks":1206},[1207],{"type":110},{"text":1096,"type":107},{"type":182,"attrs":1210,"content":1211},{"level":184,"textAlign":57},[1212],{"text":516,"type":107,"marks":1213},[1214,1216,1219],{"type":190,"attrs":1215},{"color":80},{"type":193,"attrs":1217},{"id":1218},"bigtime",{"type":110},{"type":103,"attrs":1221,"content":1222},{"textAlign":57},[1223],{"type":581,"attrs":1224},{"id":57,"alt":516,"src":1225,"title":1226,"source":1227,"copyright":57,"meta_data":1228},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F0x0\u002F841a272dd3\u002Fproject-financial-health-dashboard-screen.jpg","Source: BigTime","https:\u002F\u002Fwww.bigtime.net\u002Ffeatures\u002Ftime-and-expense-tracking-software\u002F",{},{"type":103,"attrs":1230,"content":1231},{"textAlign":57},[1232],{"text":1233,"type":107},"BigTime markets its PSA to IT and tech consulting firms, with quoting, resource planning, time tracking and billing in one product. It suits consulting firms with project-based revenue, replacing ConnectWise's time capture, billing and engagement planning.",{"type":103,"attrs":1235,"content":1236},{"textAlign":57},[1237],{"text":615,"type":107,"marks":1238},[1239],{"type":110},{"type":97,"content":1241},[1242,1253,1264],{"type":100,"content":1243},[1244],{"type":103,"attrs":1245,"content":1246},{"textAlign":57},[1247,1251],{"text":1248,"type":107,"marks":1249},"Multi-model billing:",[1250],{"type":110},{"text":1252,"type":107}," BigTime bills fixed-fee, milestone and T&M work, per its public product pages.",{"type":100,"content":1254},[1255],{"type":103,"attrs":1256,"content":1257},{"textAlign":57},[1258,1262],{"text":1259,"type":107,"marks":1260},"Budget versus actuals:",[1261],{"type":110},{"text":1263,"type":107}," Each engagement tracks budget against actual hours and cost as work progresses.",{"type":100,"content":1265},[1266],{"type":103,"attrs":1267,"content":1268},{"textAlign":57},[1269,1273],{"text":1270,"type":107,"marks":1271},"Finance and CRM links:",[1272],{"type":110},{"text":1274,"type":107}," Integrations with QuickBooks, Salesforce and HubSpot connect delivery to finance and sales.",{"type":103,"attrs":1276,"content":1277},{"textAlign":57},[1278],{"text":832,"type":107,"marks":1279},[1280],{"type":110},{"type":97,"content":1282},[1283,1294],{"type":100,"content":1284},[1285],{"type":103,"attrs":1286,"content":1287},{"textAlign":57},[1288,1292],{"text":1289,"type":107,"marks":1290},"No service desk:",[1291],{"type":110},{"text":1293,"type":107}," Its public pages don't describe ticketing or an SLA desk, so it won't replace ConnectWise's service desk.",{"type":100,"content":1295},[1296],{"type":103,"attrs":1297,"content":1298},{"textAlign":57},[1299,1303],{"text":1300,"type":107,"marks":1301},"Quote-only upper tiers:",[1302],{"type":110},{"text":1304,"type":107}," Advanced, Premier and Enterprise are priced on request, and add-on modules carry no listed price.",{"type":103,"attrs":1306,"content":1307},{"textAlign":57},[1308],{"text":852,"type":107,"marks":1309},[1310],{"type":110},{"type":97,"content":1312},[1313,1324,1334,1344],{"type":100,"content":1314},[1315],{"type":103,"attrs":1316,"content":1317},{"textAlign":57},[1318,1322],{"text":1319,"type":107,"marks":1320},"Essentials:",[1321],{"type":110},{"text":1323,"type":107}," Starts at $20 per user\u002Fmonth (billing cadence not stated)",{"type":100,"content":1325},[1326],{"type":103,"attrs":1327,"content":1328},{"textAlign":57},[1329,1333],{"text":1330,"type":107,"marks":1331},"Advanced:",[1332],{"type":110},{"text":1096,"type":107},{"type":100,"content":1335},[1336],{"type":103,"attrs":1337,"content":1338},{"textAlign":57},[1339,1343],{"text":1340,"type":107,"marks":1341},"Premier:",[1342],{"type":110},{"text":1096,"type":107},{"type":100,"content":1345},[1346],{"type":103,"attrs":1347,"content":1348},{"textAlign":57},[1349,1352],{"text":907,"type":107,"marks":1350},[1351],{"type":110},{"text":1096,"type":107},{"type":182,"attrs":1354,"content":1355},{"level":184,"textAlign":57},[1356],{"text":532,"type":107,"marks":1357},[1358,1360,1363],{"type":190,"attrs":1359},{"color":80},{"type":193,"attrs":1361},{"id":1362},"halopsa",{"type":110},{"type":103,"attrs":1365,"content":1366},{"textAlign":57},[1367],{"type":581,"attrs":1368},{"id":57,"alt":532,"src":1369,"title":1370,"source":1371,"copyright":57,"meta_data":1372},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F0x0\u002F3843840f2c\u002F6a34062c1444463acf445263_msp-20-20ready-20for-20invoicing-404x.png","Source: HaloPSA","https:\u002F\u002Fwww.usehalo.com\u002Fmanaged-services",{},{"type":103,"attrs":1374,"content":1375},{"textAlign":57},[1376,1378,1390],{"text":1377,"type":107},"HaloPSA, from UK-based Halo Service Solutions, is the closest like-for-like MSP swap on this list. It suits firms still earning mostly from managed-services agreements, replacing ConnectWise's ticketing, contracts and recurring billing. Our ",{"text":1379,"type":107,"marks":1380},"MSP PSA roundup",[1381],{"type":163,"attrs":1382},{"href":1383,"uuid":1384,"anchor":57,"target":57,"linktype":167,"story":1385},"\u002Fblog\u002Fbest-psa-software-for-msp\u002F","0e44f74f-d267-4eac-abf8-332446145fa2",{"name":1386,"id":1387,"uuid":1384,"slug":1388,"url":1389,"full_slug":1389,"_stopResolving":173},"The best PSA software for MSPs in 2026 (and how to choose the right one)",193163965092460,"best-psa-software-for-msp","blog\u002Fbest-psa-software-for-msp",{"text":1391,"type":107}," compares the MSP tools in more detail.",{"type":103,"attrs":1393,"content":1394},{"textAlign":57},[1395],{"text":615,"type":107,"marks":1396},[1397],{"type":110},{"type":97,"content":1399},[1400,1411,1422],{"type":100,"content":1401},[1402],{"type":103,"attrs":1403,"content":1404},{"textAlign":57},[1405,1409],{"text":1406,"type":107,"marks":1407},"Contract billing:",[1408],{"type":110},{"text":1410,"type":107}," Recurring billing covers monthly services, per-device and per-user charges and block hours, per Halo's public pages.",{"type":100,"content":1412},[1413],{"type":103,"attrs":1414,"content":1415},{"textAlign":57},[1416,1420],{"text":1417,"type":107,"marks":1418},"Service desk:",[1419],{"type":110},{"text":1421,"type":107}," Ticketing and time capture report profitability per customer and per contract.",{"type":100,"content":1423},[1424],{"type":103,"attrs":1425,"content":1426},{"textAlign":57},[1427,1431],{"text":1428,"type":107,"marks":1429},"CRM and quoting:",[1430],{"type":110},{"text":1432,"type":107}," Sales, CRM and quote creation sit beside the service desk.",{"type":103,"attrs":1434,"content":1435},{"textAlign":57},[1436],{"text":832,"type":107,"marks":1437},[1438],{"type":110},{"type":97,"content":1440},[1441,1452],{"type":100,"content":1442},[1443],{"type":103,"attrs":1444,"content":1445},{"textAlign":57},[1446,1450],{"text":1447,"type":107,"marks":1448},"RMM by integration:",[1449],{"type":110},{"text":1451,"type":107}," Halo doesn't describe a built-in RMM; it integrates with RMM tools such as NinjaOne and N-able N-central.",{"type":100,"content":1453},[1454],{"type":103,"attrs":1455,"content":1456},{"textAlign":57},[1457,1461],{"text":1458,"type":107,"marks":1459},"MSP-first design:",[1460],{"type":110},{"text":1462,"type":107}," Engagement resourcing gets less emphasis, and onboarding packages are quoted separately based on scope.",{"type":103,"attrs":1464,"content":1465},{"textAlign":57},[1466],{"text":852,"type":107,"marks":1467},[1468],{"type":110},{"type":97,"content":1470},[1471,1482],{"type":100,"content":1472},[1473],{"type":103,"attrs":1474,"content":1475},{"textAlign":57},[1476,1480],{"text":1477,"type":107,"marks":1478},"All-in-one:",[1479],{"type":110},{"text":1481,"type":107}," £69 per agent, per month (billed annually; price shown in GBP on the vendor's page)",{"type":100,"content":1483},[1484],{"type":103,"attrs":1485,"content":1486},{"textAlign":57},[1487,1491],{"text":1488,"type":107,"marks":1489},"Free trial:",[1490],{"type":110},{"text":1492,"type":107}," 30 days with all features and modules (no credit card required)",{"type":182,"attrs":1494,"content":1495},{"level":184,"textAlign":57},[1496],{"text":547,"type":107,"marks":1497},[1498,1500,1503],{"type":190,"attrs":1499},{"color":80},{"type":193,"attrs":1501},{"id":1502},"datto-autotask-psa",{"type":110},{"type":103,"attrs":1505,"content":1506},{"textAlign":57},[1507],{"type":581,"attrs":1508},{"id":57,"alt":547,"src":1509,"title":1510,"source":1511,"copyright":57,"meta_data":1512},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F0x0\u002F93c0500662\u002F7-one-click-workflows-psa.png","Source: Datto Autotask PSA","https:\u002F\u002Fwww.datto.com\u002Fproducts\u002Fautotask-psa\u002Ffeatures\u002F",{},{"type":103,"attrs":1514,"content":1515},{"textAlign":57},[1516],{"text":1517,"type":107},"Datto Autotask PSA is Datto's service-management platform, and Datto has been part of Kaseya since 2022. It suits MSPs already on Datto RMM or the wider Kaseya stack, replacing ConnectWise's service desk, contracts and billing. Buyers weighing Autotask vs ConnectWise are choosing between two MSP suites.",{"type":103,"attrs":1519,"content":1520},{"textAlign":57},[1521],{"text":615,"type":107,"marks":1522},[1523],{"type":110},{"type":97,"content":1525},[1526,1537,1548],{"type":100,"content":1527},[1528],{"type":103,"attrs":1529,"content":1530},{"textAlign":57},[1531,1535],{"text":1532,"type":107,"marks":1533},"Service desk and SLAs:",[1534],{"type":110},{"text":1536,"type":107}," Ticketing, timesheets and SLA management run in one service desk, per Datto's product materials.",{"type":100,"content":1538},[1539],{"type":103,"attrs":1540,"content":1541},{"textAlign":57},[1542,1546],{"text":1543,"type":107,"marks":1544},"Contracts and billing:",[1545],{"type":110},{"text":1547,"type":107}," Contracts drive billing, and Datto RMM devices map to billing contracts inside the PSA.",{"type":100,"content":1549},[1550],{"type":103,"attrs":1551,"content":1552},{"textAlign":57},[1553,1557],{"text":1554,"type":107,"marks":1555},"Project module:",[1556],{"type":110},{"text":1558,"type":107}," A project module tracks longer pieces of work alongside day-to-day tickets.",{"type":103,"attrs":1560,"content":1561},{"textAlign":57},[1562],{"text":832,"type":107,"marks":1563},[1564],{"type":110},{"type":97,"content":1566},[1567,1578],{"type":100,"content":1568},[1569],{"type":103,"attrs":1570,"content":1571},{"textAlign":57},[1572,1576],{"text":1573,"type":107,"marks":1574},"RMM through a sibling product:",[1575],{"type":110},{"text":1577,"type":107}," Autotask integrates with Datto RMM, a separate product from the same vendor, and with third-party RMMs.",{"type":100,"content":1579},[1580],{"type":103,"attrs":1581,"content":1582},{"textAlign":57},[1583,1587],{"text":1584,"type":107,"marks":1585},"Same shape, new vendor:",[1586],{"type":110},{"text":1588,"type":107}," You keep an agreement-led PSA, so engagement margin still needs tracking elsewhere.",{"type":103,"attrs":1590,"content":1591},{"textAlign":57},[1592],{"text":852,"type":107,"marks":1593},[1594],{"type":110},{"type":97,"content":1596},[1597],{"type":100,"content":1598},[1599],{"type":103,"attrs":1600,"content":1601},{"textAlign":57},[1602,1605],{"text":1092,"type":107,"marks":1603},[1604],{"type":110},{"text":1096,"type":107},{"type":182,"attrs":1607,"content":1608},{"level":184,"textAlign":57},[1609],{"text":562,"type":107,"marks":1610},[1611,1613,1616],{"type":190,"attrs":1612},{"color":80},{"type":193,"attrs":1614},{"id":1615},"superops",{"type":110},{"type":103,"attrs":1618,"content":1619},{"textAlign":57},[1620],{"type":581,"attrs":1621},{"id":57,"alt":562,"src":1622,"title":1623,"source":1624,"copyright":57,"meta_data":1625},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F0x0\u002F3bf714cb03\u002F2-workspace.jpg","Source: G2","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002Fsuperops\u002Freviews",{},{"type":103,"attrs":1627,"content":1628},{"textAlign":57},[1629],{"text":1630,"type":107},"SuperOps puts PSA and RMM in one platform for small and mid-size MSPs. It suits teams that want one tool instead of two, replacing ConnectWise's ticketing, contracts and billing along with the monitoring layer.",{"type":103,"attrs":1632,"content":1633},{"textAlign":57},[1634],{"text":615,"type":107,"marks":1635},[1636],{"type":110},{"type":97,"content":1638},[1639,1650],{"type":100,"content":1640},[1641],{"type":103,"attrs":1642,"content":1643},{"textAlign":57},[1644,1648],{"text":1645,"type":107,"marks":1646},"Unified PSA and RMM:",[1647],{"type":110},{"text":1649,"type":107}," Ticketing, projects, billing and endpoint monitoring share one platform, per SuperOps' public pages.",{"type":100,"content":1651},[1652],{"type":103,"attrs":1653,"content":1654},{"textAlign":57},[1655,1659],{"text":1656,"type":107,"marks":1657},"Per-endpoint model:",[1658],{"type":110},{"text":1660,"type":107}," The MSP plan bills per endpoint, with unlimited technicians at no extra charge.",{"type":103,"attrs":1662,"content":1663},{"textAlign":57},[1664],{"text":832,"type":107,"marks":1665},[1666],{"type":110},{"type":97,"content":1668},[1669,1680],{"type":100,"content":1670},[1671],{"type":103,"attrs":1672,"content":1673},{"textAlign":57},[1674,1678],{"text":1675,"type":107,"marks":1676},"No built-in CRM:",[1677],{"type":110},{"text":1679,"type":107}," SuperOps itself notes the absence of an inbuilt CRM, so pipeline stays in another tool.",{"type":100,"content":1681},[1682],{"type":103,"attrs":1683,"content":1684},{"textAlign":57},[1685,1689],{"text":1686,"type":107,"marks":1687},"150-endpoint minimum:",[1688],{"type":110},{"text":1690,"type":107}," SuperOps' pricing page lists a 150-endpoint minimum on its plans, so confirm which minimum applies to the MSP plan.",{"type":103,"attrs":1692,"content":1693},{"textAlign":57},[1694],{"text":852,"type":107,"marks":1695},[1696],{"type":110},{"type":97,"content":1698},[1699],{"type":100,"content":1700},[1701],{"type":103,"attrs":1702,"content":1703},{"textAlign":57},[1704,1707],{"text":1092,"type":107,"marks":1705},[1706],{"type":110},{"text":1096,"type":107},{"type":182,"attrs":1709,"content":1710},{"level":184,"textAlign":57},[1711],{"text":1712,"type":107,"marks":1713},"Match the alternative to where your revenue comes from",[1714,1716,1719],{"type":190,"attrs":1715},{"color":80},{"type":193,"attrs":1717},{"id":1718},"match-the-alternative-to-where-your-revenue-comes-from",{"type":110},{"type":103,"attrs":1721,"content":1722},{"textAlign":57},[1723],{"text":1724,"type":107},"The seven reviews split into two groups, and your revenue tells you which group to shop in. The share you earn from engagements, not your headcount or ticket volume, decides which ConnectWise alternative fits. Pick wrong and you either rebuild engagement margin by hand or pay for engagement tooling your agreements never use.",{"type":182,"attrs":1726,"content":1728},{"level":1727,"textAlign":57},3,[1729],{"text":1730,"type":107},"The revenue-mix routing rule",{"type":103,"attrs":1732,"content":1733},{"textAlign":57},[1734],{"text":1735,"type":107},"The revenue-mix routing rule turns last year's invoices into a shortlist. Pull 12 months of invoiced revenue, split agreement and ticket lines from engagement lines, then find your row.",{"type":87,"attrs":1737},{"id":1738,"body":1739},"c4a986f8-dfae-4598-94cc-2f869793dac7",[1740],{"_uid":1741,"title":1742,"header":1743,"padding":445,"component":446,"categories":1756,"withHeaderPrice":60},"i-2199fae6-dd78-4538-9647-40305e606ea2","Your revenue mix (last 12 months)",[1744,1748,1752],{"_uid":1745,"price":80,"title":1746,"ctaLink":1747,"ctaLabel":80,"subtitle":80,"component":436,"highlighted":60},"i-63028e88-4088-4a11-a4df-28312cdd098c","Route",{"id":80,"url":80,"linktype":167,"fieldtype":435,"cached_url":80},{"_uid":1749,"price":80,"title":1750,"ctaLink":1751,"ctaLabel":80,"subtitle":80,"component":436,"highlighted":60},"i-e9d77220-af8c-4354-8c0d-f90ade8a8872","Shortlist",{"id":80,"url":80,"linktype":167,"fieldtype":435,"cached_url":80},{"_uid":1753,"price":80,"title":1754,"ctaLink":1755,"ctaLabel":80,"subtitle":80,"component":436,"highlighted":60},"i-1e0cae76-0054-4e7d-9041-82f9c5ea04c3","What to keep",{"id":80,"url":80,"linktype":167,"fieldtype":435,"cached_url":80},[1757],{"_uid":1758,"rows":1759,"text":80,"title":80,"component":563},"i-c5e1d7ef-bdd5-4c21-813a-d35a4cbfe2f7",[1760,1776,1792],{"_uid":1761,"cols":1762,"header":1772,"component":469},"i-e4885939-8938-4523-822a-f192e057d6a0",[1763,1766,1769],{"_uid":1764,"icon":80,"text":1765,"component":457},"i-a85b3a73-32fb-4fdd-91c2-fff950a397bf","Like-for-like MSP PSA",{"_uid":1767,"icon":80,"text":1768,"component":457},"i-84a2632e-2e5f-48aa-b50b-660bee48e48e","HaloPSA, Datto Autotask PSA, SuperOps",{"_uid":1770,"icon":80,"text":1771,"component":457},"i-922a1e58-6b7b-4d33-9c07-f740777e9b9a","Keep or bundle your RMM",[1773],{"_uid":1774,"title":1775,"tooltip":80,"component":468},"i-1be02804-5e58-409c-b5a6-19439b6306f6","70%+ from managed-services agreements and tickets",{"_uid":1777,"cols":1778,"header":1788,"component":469},"i-ea846210-b05c-4965-bfb5-a606af4f79e0",[1779,1782,1785],{"_uid":1780,"icon":80,"text":1781,"component":457},"i-b79388ba-420f-4e2a-a55e-6e1f01c3b8dd","Engagement-led PSA",{"_uid":1783,"icon":80,"text":1784,"component":457},"i-4b3d70d6-a5da-4343-be9a-7654c2907f77","Teamwork.com, Kantata, Certinia, BigTime",{"_uid":1786,"icon":80,"text":1787,"component":457},"i-db0d5870-5f37-4586-ae7d-d35642222f9d","Keep your RMM",[1789],{"_uid":1790,"title":1791,"tooltip":80,"component":468},"i-51b9f03e-f610-4c98-b181-047e9f9bf836","60%+ from fixed-fee and T&M engagements",{"_uid":1793,"cols":1794,"header":1803,"component":469},"i-84e16786-a821-486c-a876-4d2c40e3fc7e",[1795,1798,1801],{"_uid":1796,"icon":80,"text":1797,"component":457},"i-9f08ebbf-fbaf-42d8-982a-87e67581423e","Engagement-led PSA with support tickets in the same budgets",{"_uid":1799,"icon":80,"text":1800,"component":457},"i-ce599f10-5321-408b-b697-9d86f51a6e52","Teamwork.com with Teamwork Desk",{"_uid":1802,"icon":80,"text":1787,"component":457},"i-15d7b1ed-35f3-4828-a9c4-45278d39bbbd",[1804],{"_uid":1805,"title":1806,"tooltip":80,"component":468},"i-dbe8b7ac-300f-484c-bcd3-8772212199fe","Anything in between",{"type":103,"attrs":1808,"content":1809},{"textAlign":57},[1810],{"text":1811,"type":107},"Treat the thresholds as a rule of thumb, not research. If you're moving from the first row toward the second, buy for where revenue is heading, not where it sat last year. The last column matters as much as the shortlist, because no route asks you to give up the RMM your technicians rely on.",{"type":182,"attrs":1813,"content":1814},{"level":1727,"textAlign":57},[1815],{"text":1816,"type":107},"Worked example: one fixed-fee engagement, tracked two ways",{"type":103,"attrs":1818,"content":1819},{"textAlign":57},[1820],{"text":1821,"type":107},"Take an illustrative 150-person IT services firm that prices a $200,000 fixed-fee migration engagement. It estimates 1,100 hours at a $90 blended hourly cost rate, for a planned cost of $99,000 and a planned margin of $101,000, or 50.5%. Delivery runs long, and the engagement closes at 1,400 hours.",{"type":103,"attrs":1823,"content":1824},{"textAlign":57},[1825],{"text":1826,"type":107},"$$200{,}000 - (1{,}400 \\times 90) = 74{,}000$$",{"type":103,"attrs":1828,"content":1829},{"textAlign":57},[1830],{"text":1831,"type":107},"Actual cost lands at $126,000, so margin falls to $74,000, or 37%, a $27,000 gap. With time posting to a live engagement budget, that gap shows at hour 700, when the migration is half done but 150 hours over plan. Worked out in a spreadsheet beside a ticket-shaped PSA, the same gap surfaces after close, when no one can re-scope the remaining workstreams.",{"type":103,"attrs":1833,"content":1834},{"textAlign":57},[1835,1837,1849],{"text":1836,"type":107},"Utilization is the firm-level number behind that engagement math, and ",{"text":1838,"type":107,"marks":1839},"SPI Research's 2026 Impact of AI on Professional Services report",[1840],{"type":163,"attrs":1841},{"href":1842,"uuid":1843,"anchor":57,"target":57,"linktype":167,"story":1844},"\u002Fresources\u002Fspi-ai-benchmark\u002F","8ece9046-e5e2-4be0-8f55-dbd8956f9f1e",{"name":1845,"id":1846,"uuid":1843,"slug":1847,"url":1848,"full_slug":1848,"_stopResolving":173},"SPI AI benchmark",230213991154296,"spi-ai-benchmark","resources\u002Fspi-ai-benchmark",{"text":1850,"type":107}," tracks it. Firms at or above SPI's 75% utilization target average EBITDA of 18.7% vs. 14.4% for firms below it. SPI finds utilization works through revenue rather than driving EBITDA on its own, so read it alongside realization and pricing. Utilization and engagement margin are the numbers an engagement-led firm runs on, so your replacement must report both per engagement and per person.",{"type":182,"attrs":1852,"content":1853},{"level":1727,"textAlign":57},[1854],{"text":1855,"type":107},"When staying on ConnectWise is the right call",{"type":103,"attrs":1857,"content":1858},{"textAlign":57},[1859],{"text":1860,"type":107},"Stay put if 70% or more of revenue is agreements, your technicians know ConnectWise PSA well, and your RMM and integrations are already wired in. When the pain is configuration rather than fit, fix the setup and renegotiate at renewal instead of migrating. A new PSA won't clean up messy time data, because only consistent time logging does that.",{"type":182,"attrs":1862,"content":1863},{"level":1727,"textAlign":57},[1864],{"text":1865,"type":107},"Time the switch to your renewal, not your frustration",{"type":103,"attrs":1867,"content":1868},{"textAlign":57},[1869],{"text":1870,"type":107},"You're already carrying live engagements and a team that will have to learn new screens, so the switch has to fit around both. Check your agreement's renewal date and notice period, then start early enough to pilot two or three live engagements before notice is due. Plan on 8 to 12 weeks to implement an engagement-led PSA, and run the pilot on real engagements rather than demo data.",{"type":103,"attrs":1872,"content":1873},{"textAlign":57},[1874],{"text":1875,"type":107},"Migrate rate cards and roles first, then active engagements and budgets, then open tickets, and archive closed history instead of moving all of it. In every demo, what I'd check is one logged hour: watch it travel to the engagement budget and onto an invoice. If that trip needs an export or a second tool, you've found the gap before you sign.",{"type":182,"attrs":1877,"content":1878},{"level":184,"textAlign":57},[1879],{"text":1880,"type":107,"marks":1881},"Why Teamwork.com stands out for IT services firms leaving ConnectWise",[1882,1884,1887],{"type":190,"attrs":1883},{"color":80},{"type":193,"attrs":1885},{"id":1886},"why-teamwork-com-stands-out-for-it-services-firms-leaving-connectwise",{"type":110},{"type":103,"attrs":1889,"content":1890},{"textAlign":57},[1891],{"text":1892,"type":107},"Teamwork.com is the agentic PSA that both the engagement-led and the mixed rows of the routing rule point to. It prices, staffs, tracks and bills each engagement from one record, with support tickets inside the same budgets.",{"type":103,"attrs":1894,"content":1895},{"textAlign":57},[1896],{"text":1897,"type":107},"Project tools log the hours, but they can't price, cost or bill an engagement. Traditional PSAs handle the finance, but delivery teams often resist using them, so patchy time goes in and guesswork comes out. Teamwork.com brings PSA-grade engagement finance into a platform delivery teams choose to work in, so every margin figure rests on real hours.",{"type":103,"attrs":1899,"content":1900},{"textAlign":57},[1901,1905],{"text":1902,"type":107,"marks":1903},"Catch the $27,000 slip at hour 700, not after close:",[1904],{"type":110},{"text":1906,"type":107}," a fixed-fee overrun found at close can't be recovered. Each logged hour is costed at its role cost rate and posted to the engagement budget, so the profitability report flags burn as it happens. You see the overrun with half the hours still ahead and room to re-scope.",{"type":103,"attrs":1908,"content":1909},{"textAlign":57},[1910,1914],{"text":1911,"type":107,"marks":1912},"Count support time against the right engagement:",[1913],{"type":110},{"text":1915,"type":107}," support hours that never reach a budget make a client look more profitable than it is. Teamwork Desk turns each client email into a ticket, and time logged on that ticket updates the same engagement and client budgets. Your CRM and finance system keep their jobs.",{"type":103,"attrs":1917,"content":1918},{"textAlign":57},[1919,1923],{"text":1920,"type":107,"marks":1921},"One platform for the front door and the engagement:",[1922],{"type":110},{"text":1924,"type":107}," Teamwork Desk captures every client request as a ticket, and Teamwork.com is where the work behind it gets priced, staffed and billed. A ticket that turns into billable work links to a project task, and hours logged on either side feed the same client budget. Your team works from one set of numbers instead of reconciling a service desk against a PSA at month end.",{"type":103,"attrs":1926,"content":1927},{"textAlign":57},[1928,1930,1942],{"text":1929,"type":107},"SugarCRM unified projects, time tracking and billing in Teamwork.com and, as ",{"text":1931,"type":107,"marks":1932},"its customer story",[1933],{"type":163,"attrs":1934},{"href":1935,"uuid":1936,"anchor":57,"target":57,"linktype":167,"story":1937},"\u002Fcustomer-stories\u002Fsugarcrm\u002F","508e63d9-1ff8-46af-abe0-85fd9deaf720",{"name":1938,"id":1939,"uuid":1936,"slug":1940,"url":1941,"full_slug":1941,"_stopResolving":173},"SugarCRM",594030894,"sugarcrm","customer-stories\u002Fsugarcrm",{"text":1943,"type":107}," details, had less than $20K credited on more than $10M in annual invoicing. Route by revenue mix, and when engagements win, choose the platform that reports their margin during delivery, not after it.",{"type":87,"attrs":1945},{"id":1946,"body":1947},"ac23e488-b243-4d1d-8f89-727546ac4881",[1948],{"_uid":1949,"text":1950,"ctaLink":1951,"ctaLabel":1953,"component":1954,"openInNewTab":60,"backgroundColor":1955},"i-5b818f4b-79da-43b4-aed3-061c149f42ed","Run one live engagement in Teamwork.com for 14 days, with no credit card required.",{"id":80,"url":1952,"linktype":270,"fieldtype":435,"cached_url":1952},"\u002Fsignup\u002F","Start free","storyBannerCta","purple",{"type":182,"attrs":1957,"content":1958},{"level":184,"textAlign":57},[1959],{"text":1960,"type":107,"marks":1961},"FAQs about ConnectWise alternatives",[1962,1964,1967],{"type":190,"attrs":1963},{"color":80},{"type":193,"attrs":1965},{"id":1966},"faqs-about-connectwise-alternatives",{"type":110},{"type":87,"attrs":1969},{"id":1970,"body":1971},"a8e0cb65-ae3a-47d5-aaf8-82f7c4acbf63",[1972],{"_uid":1973,"items":1974,"component":2046},"i-6f74d94b-e8f9-419c-b187-a8c2735b7f58",[1975,1990,2004,2018,2032],{"_uid":1976,"open":60,"answer":1977,"question":1983,"component":1989},"i-cd9e87ce-cacd-4a15-afd0-6f9f2d008f12",{"type":83,"content":1978},[1979],{"type":103,"content":1980},[1981],{"text":1982,"type":107},"Teamwork.com is the strongest fit among ConnectWise alternatives for engagement-led and mixed IT services firms, while HaloPSA, Datto Autotask PSA and SuperOps fit firms that are mostly agreements. Mixed firms need tickets and engagements in one set of budgets. If you want RMM in the same tool, only SuperOps here builds it in.",{"type":83,"content":1984},[1985],{"type":103,"content":1986},[1987],{"text":1988,"type":107},"What is the best ConnectWise alternative for an IT services firm?","TwFAQItem",{"_uid":1991,"open":60,"answer":1992,"question":1998,"component":1989},"i-7c6ddd0e-f1b9-4a55-8504-2c77acc9a5ee",{"type":83,"content":1993},[1994],{"type":103,"content":1995},[1996],{"text":1997,"type":107},"Yes, ConnectWise PSA is the product formerly called ConnectWise Manage. Older reviews, migration guides and searches for ConnectWise Manage alternatives all mean the same platform. Use the current name when you request quotes, so vendors map your setup to the right product.",{"type":83,"content":1999},[2000],{"type":103,"content":2001},[2002],{"text":2003,"type":107},"Is ConnectWise PSA the same as ConnectWise Manage?",{"_uid":2005,"open":60,"answer":2006,"question":2012,"component":1989},"i-35a3bf5e-77c5-45e1-b127-def84fb4de60",{"type":83,"content":2007},[2008],{"type":103,"content":2009},[2010],{"text":2011,"type":107},"Plan on 8 to 12 weeks for an engagement-led firm. The low end fits firms with clean rate cards and few live engagements at cutover. The high end comes from rebuilding role-based rates, remapping finance and CRM integrations, and retraining people who log time against tickets today.",{"type":83,"content":2013},[2014],{"type":103,"content":2015},[2016],{"text":2017,"type":107},"How long does it take to move off ConnectWise PSA?",{"_uid":2019,"open":60,"answer":2020,"question":2026,"component":1989},"i-63b2c58c-018d-404e-917c-52188b59bd82",{"type":83,"content":2021},[2022],{"type":103,"content":2023},[2024],{"text":2025,"type":107},"Yes, Teamwork Desk runs client support tickets inside Teamwork.com. When a ticket turns out to be delivery work, you convert it into a task in the right engagement, and the two stay synced. Support requests that grow into scoped work stay inside that engagement's plan and budget.",{"type":83,"content":2027},[2028],{"type":103,"content":2029},[2030],{"text":2031,"type":107},"Can Teamwork.com handle support tickets as well as engagements?",{"_uid":2033,"open":60,"answer":2034,"question":2040,"component":1989},"i-93a1f3f1-d814-4107-bf8c-1155140fca6a",{"type":83,"content":2035},[2036],{"type":103,"content":2037},[2038],{"text":2039,"type":107},"Teamwork.com prices per user, HaloPSA per agent and SuperOps per endpoint, while ConnectWise PSA pricing is quote-based. Basics is $9.99 per user\u002Fmonth and Accelerate is $24.99 per user\u002Fmonth, both billed annually, against HaloPSA's £69 per agent, per month (billed annually). SuperOps pricing is available on request, so convert every quote to cost per billable person before you compare.",{"type":83,"content":2041},[2042],{"type":103,"content":2043},[2044],{"text":2045,"type":107},"How is Teamwork.com priced compared with ConnectWise PSA?","TwFAQ",{"id":2048,"alt":80,"name":80,"focus":80,"title":80,"source":80,"filename":2049,"copyright":80,"fieldtype":2050,"meta_data":2051,"is_external_url":60},193730888660576,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1080x608\u002F85ad698dc0\u002Fmunich-summit-blog-hero-image.png","asset",{},"7 best ConnectWise alternatives for IT services firms in 2026",{"name":2054,"created_at":2055,"published_at":2056,"updated_at":2057,"id":2058,"uuid":2059,"content":2060,"slug":2203,"full_slug":2204,"sort_by_date":57,"position":2205,"tag_list":2206,"is_startpage":60,"parent_id":2207,"meta_data":57,"group_id":2208,"first_published_at":2209,"release_id":57,"lang":64,"path":57,"alternates":2210,"default_full_slug":57,"translated_slugs":57,"_stopResolving":173},"Ben Brigden","2023-08-07T20:54:44.436Z","2026-03-16T15:28:04.143Z","2026-03-16T15:28:04.160Z",351765920,"7feda4fe-0d79-45ab-ba89-1e177b0005d9",{"bio":2061,"seo":2062,"_uid":2065,"body":2066,"name":2054,"role":2064,"picture":2193,"sidebar":2197,"linkedin":2198,"component":2200,"afterArticles":2201,"beforeArticles":2202},"Ben is a Content Marketing Manager at Teamwork.com. He’s spent the past 10 years writing for agencies and SaaS companies, mostly about tech, tools, and smarter ways to work. He loves breaking down trends, sharing hacks, and helping to make work life a bit less chaotic.",{"_uid":2063,"title":2064,"plugin":78,"og_image":80,"og_title":80,"description":2061,"og_image_type":80,"twitter_image":80,"twitter_title":80,"og_description":80,"twitter_description":80},"459d5f87-86b8-4a1d-a690-e3dd2f51c723","Content Marketing Manager","28f18d93-79f5-4a41-a7af-4f885059fed1",{"type":83,"content":2067},[2068,2075,2080,2085,2092,2097,2102,2107,2114,2119,2175],{"type":182,"attrs":2069,"content":2070},{"level":184,"textAlign":57},[2071],{"text":2072,"type":107,"marks":2073},"About Ben",[2074],{"type":110},{"type":103,"attrs":2076,"content":2077},{"textAlign":57},[2078],{"text":2079,"type":107},"Ben Brigden is a Content Marketing Manager at Teamwork.com, where he focuses on making sense of the often messy, always evolving world of project management and work tech. 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Whether he’s unpacking a project management methodology, comparing two tools that do almost-but-not-quite the same thing, or mapping out a resource-planning process, his goal is simple: help people understand their options, make confident decisions, and build better ways of working.",{"type":182,"attrs":2086,"content":2087},{"level":184,"textAlign":57},[2088],{"text":2089,"type":107,"marks":2090},"Experience",[2091],{"type":110},{"type":103,"attrs":2093,"content":2094},{"textAlign":57},[2095],{"text":2096,"type":107},"Ben started his career in corporate communications, working with clients across tech, finance, and retail. That early experience taught him how to simplify ideas, structure messages clearly, and write for people who don’t have time to wade through jargon.",{"type":103,"attrs":2098,"content":2099},{"textAlign":57},[2100],{"text":2101,"type":107},"He later moved into SaaS, where he developed full-funnel content programs across SEO, demand generation, webinars, and thought leadership. This is where he found his stride: writing content that helps real teams solve real problems — from improving workflows to choosing the right tools for the job.",{"type":103,"attrs":2103,"content":2104},{"textAlign":57},[2105],{"text":2106,"type":107},"At Teamwork.com, he brings all of that experience together. 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",{"type":100,"content":2133},[2134],{"type":103,"attrs":2135,"content":2136},{"textAlign":57},[2137,2140],{"text":1147,"type":107,"marks":2138},[2139],{"type":110},{"text":2141,"type":107}," Practical advice for forecasting workloads, managing availability, and avoiding burnout across busy teams.",{"type":100,"content":2143},[2144],{"type":103,"attrs":2145,"content":2146},{"textAlign":57},[2147,2151],{"text":2148,"type":107,"marks":2149},"Tools and software:",[2150],{"type":110},{"text":2152,"type":107}," In-depth reviews and comparisons of project management tools, productivity software, PSA and MSP software, and other systems teams rely on to get work done.",{"type":100,"content":2154},[2155],{"type":103,"attrs":2156,"content":2157},{"textAlign":57},[2158,2162],{"text":2159,"type":107,"marks":2160},"Client service management and operations: ",[2161],{"type":110},{"text":2163,"type":107},"Advice on onboarding clients, managing communication, improving profitability, and building smooth-running systems that support both teams and clients. ",{"type":100,"content":2165},[2166],{"type":103,"attrs":2167,"content":2168},{"textAlign":57},[2169,2173],{"text":2170,"type":107,"marks":2171},"Leadership and team culture: ",[2172],{"type":110},{"text":2174,"type":107},"Content on leadership, hybrid and remote work, and the behaviours that help teams adapt in an ever-changing environment.",{"type":938,"content":2176},[2177,2184,2191],{"type":103,"attrs":2178,"content":2179},{"textAlign":57},[2180],{"text":2181,"type":107,"marks":2182},"Ben says...",[2183],{"type":110},{"type":103,"attrs":2185,"content":2186},{"textAlign":57},[2187],{"text":2188,"type":107,"marks":2189},"“The sheer volume of tools, workflows, and advice people face today can leave teams feeling more overwhelmed than empowered. When you’re not sure which processes actually matter or which tools genuinely fit your work, it becomes harder to stay organised, plan effectively, or make confident decisions about how your team operates. 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