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I lived the Monday morning scramble: three clients pushing deadlines, two designers double-booked, and a spreadsheet held together by hope. The tool that was supposed to keep us organized only tracked tasks. It told me nothing about who had capacity, which retainers were bleeding hours, or whether last month's biggest project actually made money.",{"type":102,"attrs":177,"content":179},{"textAlign":58,"key":178},"p-1",[180,182,194],{"text":181,"type":106},"That gap is exactly what professional services automation software is meant to close. Agencies don't just manage tasks. You manage billable time, shifting scope, client approvals, and margins that vanish when nobody's watching. In fact, according to ",{"text":183,"type":106,"marks":184},"our research on proving value beyond price",[185],{"type":163,"attrs":186},{"href":187,"uuid":188,"anchor":58,"target":58,"linktype":167,"story":189},"/2026-strategic-shifts/value-beyond-price/","dfe85e14-330e-4444-8208-8792ac8896a8",{"name":190,"id":191,"uuid":188,"slug":192,"url":193,"full_slug":193,"_stopResolving":173},"How to prove value beyond price",148454131365898,"value-beyond-price","2026-strategic-shifts/value-beyond-price",{"text":195,"type":106},", 66% of senior leaders said clients are now more demanding but less willing to pay for the work. When budgets tighten like that, guessing at utilization and profitability stops being an option.",{"type":102,"attrs":197,"content":199},{"textAlign":58,"key":198},"p-2",[200],{"text":201,"type":106},"So I pulled together the seven PSA tools I'd actually put in front of an agency owner today. I'll tell you who each one is for, where it falls short, and what it costs. 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Agencies that want a single system to run the whole business, not just projects, tend to find Productive a natural fit.",{"type":102,"attrs":1103,"content":1105},{"textAlign":58,"key":1104},"p-63",[1106],{"text":809,"type":106,"marks":1107},[1108],{"type":109},{"type":96,"content":1110},[1111,1119],{"type":99,"content":1112},[1113],{"type":102,"attrs":1114,"content":1116},{"textAlign":58,"key":1115},"p-64",[1117],{"text":1118,"type":106},"Deeper financial features like revenue forecasting and the Scenario Builder sit on higher tiers.",{"type":99,"content":1120},[1121],{"type":102,"attrs":1122,"content":1124},{"textAlign":58,"key":1123},"p-65",[1125],{"text":1126,"type":106},"There's a 3-seat minimum, and the most advanced controls live on the top plan.",{"type":102,"attrs":1128,"content":1130},{"textAlign":58,"key":1129},"p-66",[1131],{"text":835,"type":106,"marks":1132},[1133],{"type":109},{"type":96,"content":1135},[1136,1148,1160],{"type":99,"content":1137},[1138],{"type":102,"attrs":1139,"content":1141},{"textAlign":58,"key":1140},"p-67",[1142,1146],{"text":1143,"type":106,"marks":1144},"Essential:",[1145],{"type":109},{"text":1147,"type":106}," $10/user/month (billed yearly, minimum 3 seats)",{"type":99,"content":1149},[1150],{"type":102,"attrs":1151,"content":1153},{"textAlign":58,"key":1152},"p-68",[1154,1158],{"text":1155,"type":106,"marks":1156},"Professional:",[1157],{"type":109},{"text":1159,"type":106}," $25/user/month (billed yearly)",{"type":99,"content":1161},[1162],{"type":102,"attrs":1163,"content":1165},{"textAlign":58,"key":1164},"p-69",[1166,1170],{"text":1167,"type":106,"marks":1168},"Ultimate:",[1169],{"type":109},{"text":1171,"type":106}," $33/user/month (billed yearly)",{"type":203,"attrs":1173,"content":1174},{"level":205,"textAlign":58},[1175],{"text":554,"type":106,"marks":1176},[1177,1179,1182],{"type":211,"attrs":1178},{"color":55},{"type":214,"attrs":1180},{"id":1181},"kantata",{"type":109},{"type":102,"attrs":1184,"content":1186},{"textAlign":58,"key":1185},"p-70",[1187],{"type":619,"attrs":1188},{"id":1189,"alt":55,"src":1190,"title":55,"source":55,"copyright":55,"meta_data":1191},21562598,"https://a.storyblok.com/f/99519/1770x966/b8502c3a0e/kantata.png",{},{"type":102,"attrs":1193,"content":1195},{"textAlign":58,"key":1194},"p-71",[1196],{"text":1197,"type":106},"Kantata is a professional services platform aimed at larger services organizations that need deep resource optimization and business intelligence. It's less a scrappy-agency tool and more an enterprise resourcing engine.",{"type":102,"attrs":1199,"content":1201},{"textAlign":58,"key":1200},"p-72",[1202],{"text":1203,"type":106},"Its real strength is resource management and analytics at scale. If you're running hundreds of consultants across a global portfolio, the forecasting, skills matching, and margin analytics are genuinely powerful, and the platform connects to a large library of prebuilt integrations. For a mid-size creative shop, though, that power comes with weight.",{"type":102,"attrs":1205,"content":1207},{"textAlign":58,"key":1206},"p-73",[1208],{"text":809,"type":106,"marks":1209},[1210],{"type":109},{"type":96,"content":1212},[1213,1221],{"type":99,"content":1214},[1215],{"type":102,"attrs":1216,"content":1218},{"textAlign":58,"key":1217},"p-74",[1219],{"text":1220,"type":106},"The feature depth and enterprise focus make it heavier than most small and mid-size agencies need.",{"type":99,"content":1222},[1223],{"type":102,"attrs":1224,"content":1226},{"textAlign":58,"key":1225},"p-75",[1227],{"text":1228,"type":106},"Onboarding is a project in itself, not a same-week switch.",{"type":102,"attrs":1230,"content":1232},{"textAlign":58,"key":1231},"p-76",[1233],{"text":835,"type":106,"marks":1234},[1235],{"type":109},{"type":96,"content":1237},[1238],{"type":99,"content":1239},[1240],{"type":102,"attrs":1241,"content":1243},{"textAlign":58,"key":1242},"p-77",[1244],{"text":1245,"type":106},"Kantata does not publish public pricing. Plans are tailored to company size, so pricing is available on request.",{"type":203,"attrs":1247,"content":1248},{"level":205,"textAlign":58},[1249],{"text":570,"type":106,"marks":1250},[1251,1253,1256],{"type":211,"attrs":1252},{"color":55},{"type":214,"attrs":1254},{"id":1255},"rocketlane",{"type":109},{"type":102,"attrs":1258},{"textAlign":58,"key":1259},"p-78",{"type":102,"attrs":1261,"content":1263},{"textAlign":58,"key":1262},"p-79",[1264],{"type":619,"attrs":1265},{"id":58,"alt":570,"src":1266,"title":1267,"source":1268,"copyright":58,"meta_data":1269},"https://a.storyblok.com/f/99519/0x0/ec9ccca297/6a1e90a22351abeae75ce4bf_see-20margin-20risk-20while-20the-20project-20is-20still-20running.webp","Source: Rocketlane","https://www.rocketlane.com/project-management-process",{},{"type":102,"attrs":1271,"content":1273},{"textAlign":58,"key":1272},"p-80",[1274],{"text":1275,"type":106},"Rocketlane is built for client onboarding and implementation projects, with a polished customer-facing experience at its core. It's a natural fit for agencies where the onboarding phase makes or breaks the relationship.",{"type":102,"attrs":1277,"content":1279},{"textAlign":58,"key":1278},"p-81",[1280],{"text":1281,"type":106},"Its standout strength is the branded customer portal. Clients log in to see project progress, approve work, and collaborate, which cuts the endless status-update emails that eat an account manager's week. Higher tiers add resource management, utilization tracking, and project profitability, so it grows beyond onboarding into fuller delivery management.",{"type":102,"attrs":1283,"content":1285},{"textAlign":58,"key":1284},"p-82",[1286],{"text":809,"type":106,"marks":1287},[1288],{"type":109},{"type":96,"content":1290},[1291,1299],{"type":99,"content":1292},[1293],{"type":102,"attrs":1294,"content":1296},{"textAlign":58,"key":1295},"p-83",[1297],{"text":1298,"type":106},"The core plans lean toward onboarding and delivery, so financial and resource features unlock only on Premium and above.",{"type":99,"content":1300},[1301],{"type":102,"attrs":1302,"content":1304},{"textAlign":58,"key":1303},"p-84",[1305],{"text":1306,"type":106},"There's a 5-seat minimum on annual plans.",{"type":102,"attrs":1308,"content":1310},{"textAlign":58,"key":1309},"p-85",[1311],{"text":835,"type":106,"marks":1312},[1313],{"type":109},{"type":96,"content":1315},[1316,1327,1339,1351],{"type":99,"content":1317},[1318],{"type":102,"attrs":1319,"content":1321},{"textAlign":58,"key":1320},"p-86",[1322,1325],{"text":1143,"type":106,"marks":1323},[1324],{"type":109},{"text":1326,"type":106}," $19/user/month (billed annually, minimum 5 seats)",{"type":99,"content":1328},[1329],{"type":102,"attrs":1330,"content":1332},{"textAlign":58,"key":1331},"p-87",[1333,1337],{"text":1334,"type":106,"marks":1335},"Standard:",[1336],{"type":109},{"text":1338,"type":106}," $49/user/month (billed annually)",{"type":99,"content":1340},[1341],{"type":102,"attrs":1342,"content":1344},{"textAlign":58,"key":1343},"p-88",[1345,1349],{"text":1346,"type":106,"marks":1347},"Premium:",[1348],{"type":109},{"text":1350,"type":106}," $69/user/month (billed annually)",{"type":99,"content":1352},[1353],{"type":102,"attrs":1354,"content":1356},{"textAlign":58,"key":1355},"p-89",[1357,1360],{"text":895,"type":106,"marks":1358},[1359],{"type":109},{"text":1361,"type":106}," $99/user/month (billed annually)",{"type":203,"attrs":1363,"content":1364},{"level":205,"textAlign":58},[1365],{"text":585,"type":106,"marks":1366},[1367,1369,1372],{"type":211,"attrs":1368},{"color":55},{"type":214,"attrs":1370},{"id":1371},"accelo",{"type":109},{"type":102,"attrs":1374},{"textAlign":58,"key":1375},"p-90",{"type":102,"attrs":1377,"content":1379},{"textAlign":58,"key":1378},"p-91",[1380],{"type":619,"attrs":1381},{"id":58,"alt":585,"src":1382,"title":1383,"source":1384,"copyright":58,"meta_data":1385},"https://a.storyblok.com/f/99519/0x0/ba3ae7b323/69e3f208c6908e6c1cf685b3_revenue-20dashboard-201.png","Source: Accelo","https://www.accelo.com/solutions/project-management/",{},{"type":102,"attrs":1387,"content":1389},{"textAlign":58,"key":1388},"p-92",[1390],{"text":1391,"type":106},"Accelo is client work automation software aimed at small and mid-size agencies that want to automate the whole journey from ticket to billing. Its pitch is turning scattered client ops into one connected flow.",{"type":102,"attrs":1393,"content":1395},{"textAlign":58,"key":1394},"p-93",[1396],{"text":1397,"type":106},"The genuine strength here is automation of end-to-end client operations. Accelo threads together sales, projects, tickets, retainers, and billing, so recurring admin runs itself and revenue leakage gets caught earlier. Agencies drowning in manual coordination across tools often feel immediate relief. It also runs fixed-fee projects and retainers side by side, which suits mixed agency billing.",{"type":102,"attrs":1399,"content":1401},{"textAlign":58,"key":1400},"p-94",[1402],{"text":809,"type":106,"marks":1403},[1404],{"type":109},{"type":96,"content":1406},[1407,1415],{"type":99,"content":1408},[1409],{"type":102,"attrs":1410,"content":1412},{"textAlign":58,"key":1411},"p-95",[1413],{"text":1414,"type":106},"Accelo does not list public pricing, which makes quick comparison harder.",{"type":99,"content":1416},[1417],{"type":102,"attrs":1418,"content":1420},{"textAlign":58,"key":1419},"p-96",[1421],{"text":1422,"type":106},"The breadth means configuration takes time to get right before the automation pays off.",{"type":102,"attrs":1424,"content":1426},{"textAlign":58,"key":1425},"p-97",[1427],{"text":835,"type":106,"marks":1428},[1429],{"type":109},{"type":96,"content":1431},[1432],{"type":99,"content":1433},[1434],{"type":102,"attrs":1435,"content":1437},{"textAlign":58,"key":1436},"p-98",[1438],{"text":1439,"type":106},"Accelo does not publish public pricing. Plans are tailored to team size, so pricing is available on request.",{"type":203,"attrs":1441,"content":1442},{"level":205,"textAlign":58},[1443],{"text":601,"type":106,"marks":1444},[1445,1447,1450],{"type":211,"attrs":1446},{"color":55},{"type":214,"attrs":1448},{"id":1449},"bigtime",{"type":109},{"type":102,"attrs":1452},{"textAlign":58,"key":1453},"p-99",{"type":102,"attrs":1455,"content":1457},{"textAlign":58,"key":1456},"p-100",[1458],{"type":619,"attrs":1459},{"id":58,"alt":601,"src":1460,"title":1461,"source":1462,"copyright":58,"meta_data":1463},"https://a.storyblok.com/f/99519/0x0/dfd366b230/utilization-report.jpg","Source: BigTime","https://www.bigtime.net/features/resource-management-software/",{},{"type":102,"attrs":1465,"content":1467},{"textAlign":58,"key":1466},"p-101",[1468],{"text":1469,"type":106},"BigTime is a time- and billing-first professional services platform. If your agency's biggest pain is capturing billable time and getting invoices out faster, it's built exactly for that.",{"type":102,"attrs":1471,"content":1473},{"textAlign":58,"key":1472},"p-102",[1474],{"text":1475,"type":106},"Its clearest strength is the billing and invoicing engine paired with solid time tracking. Rate management, multi-level approvals, and QuickBooks integration make it a favorite for finance-minded services teams that want to shorten the time from work done to cash in. Add-on modules for resource management and quoting let it grow into a fuller PSA as you scale.",{"type":102,"attrs":1477,"content":1479},{"textAlign":58,"key":1478},"p-103",[1480],{"text":809,"type":106,"marks":1481},[1482],{"type":109},{"type":96,"content":1484},[1485,1493],{"type":99,"content":1486},[1487],{"type":102,"attrs":1488,"content":1490},{"textAlign":58,"key":1489},"p-104",[1491],{"text":1492,"type":106},"Some capabilities, like resource management and quoting, are separate modules rather than one bundle.",{"type":99,"content":1494},[1495],{"type":102,"attrs":1496,"content":1498},{"textAlign":58,"key":1497},"p-105",[1499],{"text":1500,"type":106},"Only the Essentials starting price is public; higher tiers require a demo.",{"type":102,"attrs":1502,"content":1504},{"textAlign":58,"key":1503},"p-106",[1505],{"text":835,"type":106,"marks":1506},[1507],{"type":109},{"type":96,"content":1509},[1510,1522,1533,1544],{"type":99,"content":1511},[1512],{"type":102,"attrs":1513,"content":1515},{"textAlign":58,"key":1514},"p-107",[1516,1520],{"text":1517,"type":106,"marks":1518},"Essentials:",[1519],{"type":109},{"text":1521,"type":106}," $20/user/month (starting price)",{"type":99,"content":1523},[1524],{"type":102,"attrs":1525,"content":1527},{"textAlign":58,"key":1526},"p-108",[1528,1532],{"text":1529,"type":106,"marks":1530},"Advanced:",[1531],{"type":109},{"text":887,"type":106},{"type":99,"content":1534},[1535],{"type":102,"attrs":1536,"content":1538},{"textAlign":58,"key":1537},"p-109",[1539,1543],{"text":1540,"type":106,"marks":1541},"Premier:",[1542],{"type":109},{"text":887,"type":106},{"type":99,"content":1545},[1546],{"type":102,"attrs":1547,"content":1549},{"textAlign":58,"key":1548},"p-110",[1550,1553],{"text":895,"type":106,"marks":1551},[1552],{"type":109},{"text":887,"type":106},{"type":203,"attrs":1555,"content":1556},{"level":205,"textAlign":58},[1557],{"text":1558,"type":106,"marks":1559},"AI workflow automation vs. traditional automation",[1560,1562,1565],{"type":211,"attrs":1561},{"color":55},{"type":214,"attrs":1563},{"id":1564},"ai-workflow-automation-vs-traditional-automation",{"type":109},{"type":102,"attrs":1567,"content":1569},{"textAlign":58,"key":1568},"p-111",[1570],{"text":1571,"type":106},"Most agencies already use some automation. The question in 2026 is what kind. Traditional automation is rules-based: if a task moves to \"done,\" notify the account manager. It's useful, but it only does exactly what you tell it, and it can't weigh trade-offs.",{"type":102,"attrs":1573,"content":1575},{"textAlign":58,"key":1574},"p-112",[1576],{"text":1577,"type":106},"AI workflow automation reasons over your data instead of following a fixed rule. Take resourcing. A rules engine can flag that a designer is booked past 100%. It can't decide who should take the overflow. The AI Smart Scheduler looks at availability, skills, and priorities, then suggests a reallocation that keeps timelines realistic.",{"type":102,"attrs":1579,"content":1581},{"textAlign":58,"key":1580},"p-113",[1582],{"text":1583,"type":106},"The same split shows up in planning and forecasting. Traditional setup means building a project plan by hand from a client brief. The AI Project Wizard turns that brief into a structured project, with tasks and dependencies, in minutes. And instead of waiting for month-end to learn a project slipped into the red, the AI Forecaster predicts profitability from live data so you can act while it still matters.",{"type":102,"attrs":1585,"content":1587},{"textAlign":58,"key":1586},"p-114",[1588,1590,1602],{"text":1589,"type":106},"The practical takeaway: rules-based automation removes clicks, while AI removes guesswork. For agencies protecting thin margins, that shift from reacting to anticipating is where the real gain lives. If you want to pressure-test your own numbers, our ",{"text":1591,"type":106,"marks":1592},"billable utilization rate calculator",[1593],{"type":163,"attrs":1594},{"href":1595,"uuid":1596,"anchor":58,"target":58,"linktype":167,"story":1597},"/resources/calculators/billable-utilization-rate/","931a7a08-9356-40b1-85ac-d0b408a91fb5",{"name":1598,"id":1599,"uuid":1596,"slug":1600,"url":1601,"full_slug":1601,"_stopResolving":173},"Billable Utilization Rate Calculator",686119504,"billable-utilization-rate","resources/calculators/billable-utilization-rate",{"text":1603,"type":106}," is a quick place to start.",{"type":203,"attrs":1605,"content":1606},{"level":205,"textAlign":58},[1607],{"text":1608,"type":106,"marks":1609},"Why Teamwork.com stands out for agencies",[1610,1612,1615],{"type":211,"attrs":1611},{"color":55},{"type":214,"attrs":1613},{"id":1614},"why-teamwork-com-stands-out-for-agencies",{"type":109},{"type":102,"attrs":1617,"content":1619},{"textAlign":58,"key":1618},"p-115",[1620],{"text":1621,"type":106},"Plenty of tools can track tasks. Far fewer are built for the reality of client work, where scope shifts, retainers need balancing, and every hour has a margin attached. That's the line I draw when I compare Teamwork.com to generic project management tools and heavier enterprise PSAs.",{"type":102,"attrs":1623,"content":1625},{"textAlign":58,"key":1624},"p-116",[1626],{"text":1627,"type":106},"Generic PM tools like the household names are built for any team doing any work. They rarely understand billable hours, client budgets, or utilization targets. Enterprise PSAs understand all of that but often demand a long, costly rollout. One of the reasons we built Teamwork.com the way we did is to sit in the middle: purpose-built for client work, powerful on resourcing and profitability, and quick enough to adopt that a real agency sees value in weeks.",{"type":102,"attrs":1629,"content":1631},{"textAlign":58,"key":1630},"p-117",[1632,1634,1646],{"text":1633,"type":106},"The agency-specific pieces are what tie it together. Unlimited free client users mean you bring clients into projects without paying for the privilege. Retainers, budgets, and profitability reports keep margins visible in real time. And TeamworkAI puts practical AI where the admin drag actually lives: setup, scheduling, and forecasting. For a wider list of options, our ",{"text":1635,"type":106,"marks":1636},"agency management software",[1637],{"type":163,"attrs":1638},{"href":1639,"uuid":1640,"anchor":58,"target":58,"linktype":167,"story":1641},"/blog/agency-management-software/","41981c99-72bd-442a-bc23-cf81a7042755",{"name":1642,"id":1643,"uuid":1640,"slug":1644,"url":1645,"full_slug":1645,"_stopResolving":173},"The 10 best agency management software tools in 2026 (and how to choose)",191326450465536,"agency-management-software","blog/agency-management-software",{"text":1647,"type":106}," roundup is a good next read.",{"type":102,"attrs":1649,"content":1651},{"textAlign":58,"key":1650},"p-118",[1652],{"text":1653,"type":106},"If you're running client projects and want projects, people, and profits in one place, this is the platform I'd hand you.",{"type":86,"attrs":1655},{"id":1656,"body":1657},"f7818534-c7cf-4901-84eb-1ac8288d26d4",[1658],{"_uid":1659,"text":1660,"ctaLink":1661,"ctaLabel":946,"component":1662,"openInNewTab":61,"backgroundColor":1663},"i-f9f9fde4-5c90-4608-bf28-b04b4663e303","See how Teamwork.com connects your agency's projects, people, and profits in one place.",{"id":55,"url":945,"linktype":919,"fieldtype":472,"cached_url":945},"storyBannerCta","purple",{"type":203,"attrs":1665,"content":1666},{"level":205,"textAlign":58},[1667],{"text":1668,"type":106,"marks":1669},"FAQs about PSA software for agencies",[1670,1672,1675],{"type":211,"attrs":1671},{"color":55},{"type":214,"attrs":1673},{"id":1674},"faqs-about-psa-software-for-agencies",{"type":109},{"type":203,"attrs":1677,"content":1679},{"level":1678,"textAlign":58},3,[1680],{"text":1681,"type":106},"What is PSA software?",{"type":102,"attrs":1683,"content":1685},{"textAlign":58,"key":1684},"p-119",[1686],{"text":1687,"type":106},"PSA software is professional services automation software. It combines project management, time tracking, resource planning, budgeting, and billing in one platform so client-service firms can deliver work and track profitability without stitching together separate tools.",{"type":203,"attrs":1689,"content":1690},{"level":1678,"textAlign":58},[1691],{"text":1692,"type":106},"What's the difference between PSA and project management software?",{"type":102,"attrs":1694,"content":1696},{"textAlign":58,"key":1695},"p-120",[1697],{"text":1698,"type":106},"Project management software focuses on organizing tasks, timelines, and collaboration for any kind of team. PSA software does all of that, then adds the commercial layer client-service teams need: billable time tracking, resource utilization, budgets, and invoicing.",{"type":102,"attrs":1700,"content":1702},{"textAlign":58,"key":1701},"p-121",[1703],{"text":1704,"type":106},"For agencies, that commercial layer is the whole point. A task board tells you what's due. A PSA tells you whether the work is profitable, who has capacity, and if a retainer is running over before the invoice goes out.",{"type":203,"attrs":1706,"content":1707},{"level":1678,"textAlign":58},[1708],{"text":1709,"type":106},"How much does PSA software cost for agencies?",{"type":102,"attrs":1711,"content":1713},{"textAlign":58,"key":1712},"p-122",[1714],{"text":1715,"type":106},"It varies widely by feature depth and team size. Entry tiers in this list start around $10 to $20 per user per month, billed annually, while advanced resourcing and financial plans run higher. Some vendors, like Kantata and Accelo, quote custom pricing based on company size rather than publishing rates.",{"type":203,"attrs":1717,"content":1718},{"level":1678,"textAlign":58},[1719],{"text":1720,"type":106},"Can PSA software handle agency retainers and multiple billing models?",{"type":102,"attrs":1722,"content":1724},{"textAlign":58,"key":1723},"p-123",[1725],{"text":1726,"type":106},"Yes, and this is where PSA earns its keep for agencies. The stronger tools support retainers, fixed-fee, and time-and-materials billing in the same platform, so you're not managing recurring and one-off work in separate systems.",{"type":102,"attrs":1728,"content":1730},{"textAlign":58,"key":1729},"p-124",[1731],{"text":1732,"type":106},"Retainer support specifically lets you reallocate over- and under-spend across periods, so fluctuations balance out instead of surprising you at renewal. If most of your revenue is recurring, treat this as a non-negotiable.",{"type":203,"attrs":1734,"content":1735},{"level":1678,"textAlign":58},[1736],{"text":1737,"type":106},"How do I choose the right PSA for my agency?",{"type":102,"attrs":1739,"content":1741},{"textAlign":58,"key":1740},"p-125",[1742],{"text":1743,"type":106},"Start with your biggest operational pain, not the longest feature list. If you're leaking billable hours, prioritize time tracking and utilization. If margins are the worry, prioritize profitability reporting and retainers. Then shortlist two or three tools, run a real project through a free trial, and check adoption before you commit.",{"id":1745,"alt":1746,"filename":1747,"fieldtype":1748},197965913633103,"Teamwork.com dashboard showing project profitability, budget breakdown, and billable vs non-billable time for client work","//a.storyblok.com/f/99519/0x0/6a2e3fa674/blog-hero-dashboard-reporting.png","asset","7 best PSA software tools for agencies in 2026",{"name":1751,"created_at":1752,"published_at":1753,"updated_at":1754,"id":1755,"uuid":1756,"content":1757,"slug":1901,"full_slug":1902,"sort_by_date":58,"position":1903,"tag_list":1904,"is_startpage":61,"parent_id":1905,"meta_data":58,"group_id":1906,"first_published_at":1907,"release_id":58,"lang":65,"path":58,"alternates":1908,"default_full_slug":58,"translated_slugs":58,"_stopResolving":173},"Ben Brigden","2023-08-07T20:54:44.436Z","2026-03-16T15:28:04.143Z","2026-03-16T15:28:04.160Z",351765920,"7feda4fe-0d79-45ab-ba89-1e177b0005d9",{"bio":1758,"seo":1759,"_uid":1762,"body":1763,"name":1751,"role":1761,"picture":1891,"sidebar":1895,"linkedin":1896,"component":1898,"afterArticles":1899,"beforeArticles":1900},"Ben is a Content Marketing Manager at Teamwork.com. He’s spent the past 10 years writing for agencies and SaaS companies, mostly about tech, tools, and smarter ways to work. He loves breaking down trends, sharing hacks, and helping to make work life a bit less chaotic.",{"_uid":1760,"title":1761,"plugin":79,"og_image":55,"og_title":55,"description":1758,"og_image_type":55,"twitter_image":55,"twitter_title":55,"og_description":55,"twitter_description":55},"459d5f87-86b8-4a1d-a690-e3dd2f51c723","Content Marketing Manager","28f18d93-79f5-4a41-a7af-4f885059fed1",{"type":83,"content":1764},[1765,1772,1777,1782,1789,1794,1799,1804,1811,1816,1873],{"type":203,"attrs":1766,"content":1767},{"level":205,"textAlign":58},[1768],{"text":1769,"type":106,"marks":1770},"About Ben",[1771],{"type":109},{"type":102,"attrs":1773,"content":1774},{"textAlign":58},[1775],{"text":1776,"type":106},"Ben Brigden is a Content Marketing Manager at Teamwork.com, where he focuses on making sense of the often messy, always evolving world of project management and work tech. With around 10 years’ experience writing for agencies and SaaS companies, he specialises in turning complex ideas into practical, easy-to-follow content that helps teams work with more clarity (and a little less chaos).",{"type":102,"attrs":1778,"content":1779},{"textAlign":58},[1780],{"text":1781,"type":106},"Ben’s writing blends best-practice advice, workflow guidance, tool reviews, and explanatory guides for project-based and client-service teams. Whether he’s unpacking a project management methodology, comparing two tools that do almost-but-not-quite the same thing, or mapping out a resource-planning process, his goal is simple: help people understand their options, make confident decisions, and build better ways of working.",{"type":203,"attrs":1783,"content":1784},{"level":205,"textAlign":58},[1785],{"text":1786,"type":106,"marks":1787},"Experience",[1788],{"type":109},{"type":102,"attrs":1790,"content":1791},{"textAlign":58},[1792],{"text":1793,"type":106},"Ben started his career in corporate communications, working with clients across tech, finance, and retail. That early experience taught him how to simplify ideas, structure messages clearly, and write for people who don’t have time to wade through jargon.",{"type":102,"attrs":1795,"content":1796},{"textAlign":58},[1797],{"text":1798,"type":106},"He later moved into SaaS, where he developed full-funnel content programs across SEO, demand generation, webinars, and thought leadership. This is where he found his stride: writing content that helps real teams solve real problems — from improving workflows to choosing the right tools for the job.",{"type":102,"attrs":1800,"content":1801},{"textAlign":58},[1802],{"text":1803,"type":106},"At Teamwork.com, he brings all of that experience together. His work sits at the intersection of process, technology, and human behaviour, helping readers navigate everything from the fundamentals of project planning to the newest trends in AI-powered productivity.",{"type":203,"attrs":1805,"content":1806},{"level":205,"textAlign":58},[1807],{"text":1808,"type":106,"marks":1809},"What Ben writes about",[1810],{"type":109},{"type":102,"attrs":1812,"content":1813},{"textAlign":58},[1814],{"text":1815,"type":106},"Ben covers the challenges teams face when juggling clients, deadlines, tools, and competing priorities. His content spans a wide range of topics, including:",{"type":96,"content":1817},[1818,1829,1840,1851,1862],{"type":99,"content":1819},[1820],{"type":102,"attrs":1821,"content":1822},{"textAlign":58},[1823,1827],{"text":1824,"type":106,"marks":1825},"Project management methodologies and workflows: ",[1826],{"type":109},{"text":1828,"type":106},"Guides on the everyday processes that keep teams organized and happy. ",{"type":99,"content":1830},[1831],{"type":102,"attrs":1832,"content":1833},{"textAlign":58},[1834,1838],{"text":1835,"type":106,"marks":1836},"Resource and capacity planning:",[1837],{"type":109},{"text":1839,"type":106}," Practical advice for forecasting workloads, managing availability, and avoiding burnout across busy teams.",{"type":99,"content":1841},[1842],{"type":102,"attrs":1843,"content":1844},{"textAlign":58},[1845,1849],{"text":1846,"type":106,"marks":1847},"Tools and software:",[1848],{"type":109},{"text":1850,"type":106}," In-depth reviews and comparisons of project management tools, productivity software, PSA and MSP software, and other systems teams rely on to get work done.",{"type":99,"content":1852},[1853],{"type":102,"attrs":1854,"content":1855},{"textAlign":58},[1856,1860],{"text":1857,"type":106,"marks":1858},"Client service management and operations: ",[1859],{"type":109},{"text":1861,"type":106},"Advice on onboarding clients, managing communication, improving profitability, and building smooth-running systems that support both teams and clients. ",{"type":99,"content":1863},[1864],{"type":102,"attrs":1865,"content":1866},{"textAlign":58},[1867,1871],{"text":1868,"type":106,"marks":1869},"Leadership and team culture: ",[1870],{"type":109},{"text":1872,"type":106},"Content on leadership, hybrid and remote work, and the behaviours that help teams adapt in an ever-changing environment.",{"type":923,"content":1874},[1875,1882,1889],{"type":102,"attrs":1876,"content":1877},{"textAlign":58},[1878],{"text":1879,"type":106,"marks":1880},"Ben says...",[1881],{"type":109},{"type":102,"attrs":1883,"content":1884},{"textAlign":58},[1885],{"text":1886,"type":106,"marks":1887},"“The sheer volume of tools, workflows, and advice people face today can leave teams feeling more overwhelmed than empowered. When you’re not sure which processes actually matter or which tools genuinely fit your work, it becomes harder to stay organised, plan effectively, or make confident decisions about how your team operates. Take some time to build your understanding of the systems, tools, and workflows available — there’s plenty of clear, practical guidance on the Teamwork.com blog — and give yourself the confidence to find what truly works for you.”",[1888],{"type":933},{"type":102,"attrs":1890},{"textAlign":58},{"id":1892,"alt":55,"name":55,"focus":55,"title":55,"source":55,"filename":1893,"copyright":55,"fieldtype":1748,"meta_data":1894,"is_external_url":61},10570249,"https://a.storyblok.com/f/99519/604x580/009767210e/ben-brigden.jpg",{},[],{"id":55,"url":1897,"linktype":919,"fieldtype":472,"cached_url":1897},"https://uk.linkedin.com/in/bgbrigden","blogAuthor",[],[],"ben-brigden","about/author/ben-brigden",40,[],351765886,"b544f552-334c-47b8-9b36-4c5cd02552a9","2025-12-08T06:29:00.000Z",[],[1910,1967],{"_uid":1911,"links":1912,"title":55,"header":55,"component":1966,"unordered":61},"i-accf9c5a-12ac-4cf0-9760-31c482745df0",[1913,1918,1922,1926,1930,1934,1938,1942,1946,1950,1954,1958,1962],{"to":1914,"_uid":1915,"title":208,"subItems":1916,"component":1917},"#what-is-psa-software-for-agencies","i-36cc6f8f-6292-404e-8bad-20693742c5f8",[],"TwTableOfContentsItem",{"to":1919,"_uid":1920,"title":302,"subItems":1921,"component":1917},"#how-i-reviewed-and-selected-these-tools","i-68dd9665-2a50-4e81-991b-e4bf70c143d4",[],{"to":1923,"_uid":1924,"title":452,"subItems":1925,"component":1917},"#quick-glance-7-best-psa-software-tools-for-agencies","i-f45c23af-8414-4168-8daf-15ac9bc37a82",[],{"to":1927,"_uid":1928,"title":504,"subItems":1929,"component":1917},"#teamwork-com","i-3bb7a19f-655b-4107-bc14-ff2026fd700c",[],{"to":1931,"_uid":1932,"title":522,"subItems":1933,"component":1917},"#scoro","i-44a34a3e-5c66-49f7-a2ea-e0b00a5bdd45",[],{"to":1935,"_uid":1936,"title":538,"subItems":1937,"component":1917},"#productive","i-079a9fe2-0d38-4366-86c1-504cdfdf3e2f",[],{"to":1939,"_uid":1940,"title":554,"subItems":1941,"component":1917},"#kantata","i-23cd425e-f3e6-43c7-bddd-513344401233",[],{"to":1943,"_uid":1944,"title":570,"subItems":1945,"component":1917},"#rocketlane","i-7de0a434-5d25-4efd-9204-68c2878c7858",[],{"to":1947,"_uid":1948,"title":585,"subItems":1949,"component":1917},"#accelo","i-825986a3-5eaa-4247-bbed-8fb2b38091ec",[],{"to":1951,"_uid":1952,"title":601,"subItems":1953,"component":1917},"#bigtime","i-a8f30a40-4bba-419f-b361-8bab401f5a86",[],{"to":1955,"_uid":1956,"title":1558,"subItems":1957,"component":1917},"#ai-workflow-automation-vs-traditional-automation","i-f552f0c1-a553-4539-8f71-d1513abe4f9c",[],{"to":1959,"_uid":1960,"title":1608,"subItems":1961,"component":1917},"#why-teamwork-com-stands-out-for-agencies","i-c341d8d8-4871-40d1-bb33-4c57f34bbd35",[],{"to":1963,"_uid":1964,"title":1668,"subItems":1965,"component":1917},"#faqs-about-psa-software-for-agencies","i-16fc0225-79d5-4d5c-b4cc-95e756538826",[],"TwTableOfContents",{"_uid":1968,"link":1969,"image":1970,"label":1974,"title":1975,"component":1976,"description":1977},"i-03cdc323-8e3e-418c-82dc-1b3628677f93",{"id":55,"url":945,"linktype":919,"fieldtype":472,"cached_url":945},{"id":1971,"alt":55,"name":55,"focus":55,"title":55,"source":55,"filename":1972,"copyright":55,"fieldtype":1748,"meta_data":1973,"is_external_url":61},13618099,"https://a.storyblok.com/f/99519/601x320/870c8bb72e/product-overview_300x160.png",{},"Get started for free","Get started with Teamwork.com","BlogPostSidebarResourceCta","Master your projects, people, and profits - all in one place.",{"name":1979,"created_at":1980,"published_at":1981,"updated_at":1982,"id":1983,"uuid":1984,"content":1985,"slug":1992,"full_slug":1993,"sort_by_date":58,"position":1994,"tag_list":1995,"is_startpage":61,"parent_id":1996,"meta_data":58,"group_id":1997,"first_published_at":1998,"release_id":58,"lang":65,"path":58,"alternates":1999,"default_full_slug":58,"translated_slugs":58,"_stopResolving":173},"Comparisons","2023-08-07T22:26:16.013Z","2023-09-26T16:29:16.000Z","2023-09-26T15:29:46.052Z",351785472,"1ff6da21-c023-4ef9-a832-9ea387e3c2e0",{"seo":1986,"_uid":1990,"component":1991},{"_uid":1987,"title":1988,"plugin":79,"og_image":55,"og_title":55,"description":1989,"twitter_image":55,"twitter_title":55,"og_description":55,"twitter_description":55},"41b45bd6-eeaf-4b09-922f-14451726041d","See all comparisons blogs | Teamwork.com","Find blog articles with tips, insights, data and updates on comparisons offered by Teamwork,com, the only all-in-one platform for client work. 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