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SPI reweighted the results to the 2025 size mix, and the adoption gains held. Source: SPI Research, 2026 Impact of AI on Professional Services.",[447],{"type":448},"italic",{"type":102,"attrs":450,"content":451},{"textAlign":57},[452],{"type":453,"attrs":454},"image",{"id":455,"alt":456,"src":457,"title":458,"source":79,"copyright":79,"meta_data":459},235653579895454,"Line chart showing projects using AI rising from 18.7% in 2024 to 23.1% in 2025 and 43.6% in 2026, alongside AI proficiency, AI services and AI practice rates, SPI Research 2026","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1529x596\u002F52a60529ab\u002Fspi-2026-ai-adoption-2024-2026.png","AI use on projects nearly doubled in 2026. Source: SPI Research, 2026 Impact of AI on Professional Services.",{"alt":456,"size":460,"title":458,"source":79,"copyright":79},"1529x596",{"type":214,"attrs":462,"content":463},{"level":216,"textAlign":57},[464],{"text":465,"type":107,"marks":466},"AI adoption statistics in professional services",[467,469,472],{"type":222,"attrs":468},{"color":79},{"type":225,"attrs":470},{"id":471},"ai-adoption-statistics-in-professional-services",{"type":110},{"type":102,"attrs":474,"content":475},{"textAlign":57},[476],{"text":477,"type":107},"AI adoption in professional services nearly doubled in 2026, and only 4.1% of firms now make no formal use of AI.",{"type":86,"attrs":479},{"id":88,"body":480},[481],{"_uid":482,"title":483,"header":484,"padding":251,"component":252,"categories":489,"withHeaderPrice":60},"e2a7a2c7-9ade-4fb9-980f-519d8022b8d9","Stage of AI adoption",[485],{"_uid":486,"price":79,"title":487,"ctaLink":488,"ctaLabel":79,"subtitle":79,"component":246,"highlighted":60},"2f06a645-f41a-4c6c-8136-9f99a56707fa","Share of firms",{"id":79,"url":79,"linktype":204,"fieldtype":245,"cached_url":79},[490],{"_uid":491,"rows":492,"text":79,"title":79,"component":440},"5d6dd2d5-ff49-4e83-b780-06745904f820",[493,503,513,523],{"_uid":494,"cols":495,"header":499,"component":271},"95f4525f-a2ad-42b5-8e99-daf7c18e61ce",[496],{"_uid":497,"icon":79,"text":498,"component":263},"cb5bc0f8-7ec5-49a4-9988-60751104acf0","4.1%",[500],{"_uid":501,"title":502,"tooltip":79,"component":270},"1145920d-b760-407f-a8f9-37556a6836c8","No formal AI use",{"_uid":504,"cols":505,"header":509,"component":271},"2e0d7241-1ffd-45c6-ab49-34e08d4d287e",[506],{"_uid":507,"icon":79,"text":508,"component":263},"0f854026-355a-4d97-98f7-dcf584918124","21.6%",[510],{"_uid":511,"title":512,"tooltip":79,"component":270},"ae0f8d25-014b-4452-9be0-587e963f28ec","Chat-assisted work",{"_uid":514,"cols":515,"header":519,"component":271},"19190f89-3efd-41c7-a7d7-f5d049208463",[516],{"_uid":517,"icon":79,"text":518,"component":263},"9e57319f-bab2-4cf4-9883-18acb8939b39","34.7%",[520],{"_uid":521,"title":522,"tooltip":79,"component":270},"f308495d-43bf-4fba-a5c1-5cb11bfc4756","AI built into defined workflows",{"_uid":524,"cols":525,"header":529,"component":271},"c75f0f26-fb6f-43dc-99c5-898914487523",[526],{"_uid":527,"icon":79,"text":528,"component":263},"c5d71865-0ed5-43fb-8be3-c0bcd1315bc5","39.6%",[530],{"_uid":531,"title":532,"tooltip":79,"component":270},"7a0e5e0b-6570-4e99-9556-d76aaddd0083","Task-specific or multi-step agents",{"type":96,"content":534},[535,542,549,556],{"type":99,"content":536},[537],{"type":102,"attrs":538,"content":539},{"textAlign":57},[540],{"text":541,"type":107},"21.2% of professional services firms say AI agents run multi-step processes across their systems, and 7.2% describe an AI-first operating model.",{"type":99,"content":543},[544],{"type":102,"attrs":545,"content":546},{"textAlign":57},[547],{"text":548,"type":107},"The smallest firms use AI most in their own work. Firms with fewer than 10 employees use AI on 51.3% of projects, vs 38.0% for firms with more than 700.",{"type":99,"content":550},[551],{"type":102,"attrs":552,"content":553},{"textAlign":57},[554],{"text":555,"type":107},"The largest firms build AI into what they sell. 76.9% of firms with more than 700 employees offer a client-facing agentic AI product or service, vs 30.0% of the smallest firms.",{"type":99,"content":557},[558],{"type":102,"attrs":559,"content":560},{"textAlign":57},[561],{"text":562,"type":107},"Independent professional services firms use AI on 47.6% of projects, vs 33.8% for professional services teams inside technology companies.",{"type":102,"attrs":564,"content":565},{"textAlign":57},[566,570],{"text":567,"type":107,"marks":568},"What it means:",[569],{"type":110},{"text":571,"type":107}," Adoption is no longer the question. Leadership supports AI, most people can use it, and clients expect it. The open question is what AI is returning.",{"type":102,"attrs":573,"content":574},{"textAlign":57},[575],{"text":576,"type":107,"marks":577},"Source: SPI Research, 2026 Impact of AI on Professional Services.",[578],{"type":448},{"type":214,"attrs":580,"content":581},{"level":216,"textAlign":57},[582],{"text":583,"type":107,"marks":584},"AI and project delivery statistics",[585,587,590],{"type":222,"attrs":586},{"color":79},{"type":225,"attrs":588},{"id":589},"ai-and-project-delivery-statistics",{"type":110},{"type":102,"attrs":592,"content":593},{"textAlign":57},[594],{"text":595,"type":107},"On-time delivery is AI's clearest payoff in professional services. Firms using AI on more than 80% of projects deliver 90.7% of them on time, vs 76.3% for firms using it on fewer than 20%.",{"type":102,"attrs":597,"content":598},{"textAlign":57},[599],{"type":453,"attrs":600},{"id":601,"alt":602,"src":603,"title":604,"source":79,"copyright":79,"meta_data":605},235653579891357,"Bar charts showing on-time project delivery rising from 69.8% at SPI AI Maturity Levels 1-2 to 92.5% at Level 5, and from 76.3% to 90.7% as the share of projects using AI rises, SPI Research 2026","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1529x550\u002F8f1761211f\u002Fspi-2026-on-time-delivery-by-ai-maturity.png","On-time delivery rises with AI maturity and with the share of projects using AI. Source: SPI Research, 2026 Impact of AI on Professional Services.",{"alt":602,"size":606,"title":604,"source":79,"copyright":79},"1529x550",{"type":96,"content":608},[609,616,623,630],{"type":99,"content":610},[611],{"type":102,"attrs":612,"content":613},{"textAlign":57},[614],{"text":615,"type":107},"Professional services firms using AI on more than 80% of projects earn $207k in revenue per professional services employee, vs $155k for firms using it on fewer than 20%.",{"type":99,"content":617},[618],{"type":102,"attrs":619,"content":620},{"textAlign":57},[621],{"text":622,"type":107},"On-time delivery rises at every level of the SPI AI Maturity Model™, from 69.8% at Levels 1 and 2 to 92.5% at Level 5.",{"type":99,"content":624},[625],{"type":102,"attrs":626,"content":627},{"textAlign":57},[628],{"text":629,"type":107},"AI helps most with document-heavy work: 82.8% of firms agree it has improved how they create project deliverables. It helps least where clean operational data is needed. Only 10.7% say it has helped a lot or a great deal with demand planning, and 9.6% with rate analysis.",{"type":99,"content":631},[632],{"type":102,"attrs":633,"content":634},{"textAlign":57},[635],{"text":636,"type":107},"Project risk analysis showed the largest gain in delivery, with its score up 16% year over year (from 2.82 to 3.26 out of 5).",{"type":102,"attrs":638,"content":639},{"textAlign":57},[640,643],{"text":567,"type":107,"marks":641},[642],{"type":110},{"text":644,"type":107}," AI shows up in delivery first. Faster drafting, better status reporting and earlier risk flags reach the schedule before they reach the margin.",{"type":102,"attrs":646,"content":647},{"textAlign":57},[648],{"text":576,"type":107,"marks":649},[650],{"type":448},{"type":214,"attrs":652,"content":653},{"level":216,"textAlign":57},[654],{"text":655,"type":107,"marks":656},"AI profitability statistics",[657,659,662],{"type":222,"attrs":658},{"color":79},{"type":225,"attrs":660},{"id":661},"ai-profitability-statistics",{"type":110},{"type":102,"attrs":664,"content":665},{"textAlign":57},[666],{"text":667,"type":107},"AI pays off in profit mainly for the firms that go furthest with it. Those running complex agents or an AI-first model report 20.5% EBITDA, vs 13.3% for firms at the chat stage or with no formal AI use.",{"type":102,"attrs":669,"content":670},{"textAlign":57},[671],{"type":453,"attrs":672},{"id":673,"alt":674,"src":675,"title":676,"source":79,"copyright":79,"meta_data":677},235653579883164,"Bar charts showing PS EBITDA rising from 13.3% at the chat stage to 20.5% for complex agents or AI-first, while billable utilization shows no pattern at 65.2% to 70.3%, SPI Research 2026","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1529x584\u002F459eef6491\u002Fspi-2026-ebitda-utilization-by-ai-adoption-stage.png","EBITDA rises with the stage of AI adoption; utilization doesn't. Source: SPI Research, 2026 Impact of AI on Professional Services.",{"alt":674,"size":678,"title":676,"source":79,"copyright":79},"1529x584",{"type":96,"content":680},[681,688,695,702],{"type":99,"content":682},[683],{"type":102,"attrs":684,"content":685},{"textAlign":57},[686],{"text":687,"type":107},"The same firms bill day rates of $1,364, vs $962, and grew professional services revenue 8.8%, vs 3.1%.",{"type":99,"content":689},[690],{"type":102,"attrs":691,"content":692},{"textAlign":57},[693],{"text":694,"type":107},"17.6% of professional services firms that reported EBITDA earn 30% or more. These high performers average 40.6% EBITDA, vs 11.4% for the rest.",{"type":99,"content":696},[697],{"type":102,"attrs":698,"content":699},{"textAlign":57},[700],{"text":701,"type":107},"Firms selling AI services report almost the same EBITDA as firms that don't (17.3% vs 16.6%), and SPI doesn't consider the gap reliable.",{"type":99,"content":703},[704],{"type":102,"attrs":705,"content":706},{"textAlign":57},[707],{"text":708,"type":107},"The small group at Level 5 of the SPI AI Maturity Model™ (5.4% of firms) reports 28.3% EBITDA.",{"type":102,"attrs":710,"content":711},{"textAlign":57},[712],{"text":713,"type":107},"SPI notes that its data doesn't prove AI agents cause higher profit; better-run firms may simply adopt AI faster. But the profit gap holds after SPI allows for firm size and type.",{"type":102,"attrs":715,"content":716},{"textAlign":57},[717,720],{"text":567,"type":107,"marks":718},[719],{"type":110},{"text":721,"type":107}," How far a firm goes with AI predicts profit far better than how many projects use it, or whether it sells AI services.",{"type":102,"attrs":723,"content":724},{"textAlign":57},[725],{"text":576,"type":107,"marks":726},[727],{"type":448},{"type":214,"attrs":729,"content":730},{"level":216,"textAlign":57},[731],{"text":732,"type":107,"marks":733},"The AI revenue gap: time saved vs revenue earned",[734,736,739],{"type":222,"attrs":735},{"color":79},{"type":225,"attrs":737},{"id":738},"the-ai-revenue-gap-time-saved-vs-revenue-earned",{"type":110},{"type":102,"attrs":741,"content":742},{"textAlign":57},[743],{"text":744,"type":107},"Most professional services firms save time with AI but don't yet earn more from it. 84.8% report time savings, but only 29.9% report revenue gains.",{"type":102,"attrs":746,"content":747},{"textAlign":57},[748],{"type":453,"attrs":749},{"id":750,"alt":751,"src":752,"title":753,"source":79,"copyright":79,"meta_data":754},235653579858587,"Bar chart showing where firms realize value from AI: time savings 84.8%, decision-making 52.1%, client experience 47.4%, cost savings 43.1%, risk reduction 34.1%, revenue generation 29.9%, SPI Research 2026","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1529x537\u002F5888a5653d\u002Fspi-2026-where-firms-realize-ai-value.png","84.8% of firms realize value from AI in time saved; 29.9% in revenue. Source: SPI Research, 2026 Impact of AI on Professional Services.",{"alt":751,"size":755,"title":753,"source":79,"copyright":79},"1529x537",{"type":96,"content":757},[758,765,781,788],{"type":99,"content":759},[760],{"type":102,"attrs":761,"content":762},{"textAlign":57},[763],{"text":764,"type":107},"Professional services firms reporting that AI significantly increased productivity achieved 85.9% of their revenue target, vs 93.5% for firms reporting no change.",{"type":99,"content":766},[767],{"type":102,"attrs":768,"content":769},{"textAlign":57},[770,772,779],{"text":771,"type":107},"Average ",{"text":773,"type":107,"marks":774},"billable utilization",[775],{"type":199,"attrs":776},{"href":777,"uuid":57,"anchor":57,"target":57,"linktype":778},"\u002Fblog\u002Fcalculate-team-utilisation-rate\u002F","url",{"text":780,"type":107}," is 67.8%, below SPI's 75% target. It doesn't rise with AI use: it ranges from 66.6% to 68.9% whatever share of projects use AI.",{"type":99,"content":782},[783],{"type":102,"attrs":784,"content":785},{"textAlign":57},[786],{"text":787,"type":107},"For a 100-person professional services organization, every 10% of time-and-materials effort AI removes puts about $1.9mm of revenue a year at risk, unless the work is repriced or the hours are sold again.",{"type":99,"content":789},[790],{"type":102,"attrs":791,"content":792},{"textAlign":57},[793],{"text":794,"type":107},"Professional services firms expect 51.7% of their revenue to come from AI-related initiatives within three years, up from 24.1% today.",{"type":102,"attrs":796,"content":797},{"textAlign":57},[798,801,803,809,811,817,819,825],{"text":567,"type":107,"marks":799},[800],{"type":110},{"text":802,"type":107}," On hourly work, a saved hour leaves the invoice. Unless firms resell freed capacity or ",{"text":804,"type":107,"marks":805},"change how they price",[806],{"type":199,"attrs":807},{"href":808,"uuid":57,"anchor":57,"target":57,"linktype":778},"\u002Fblog\u002Fhow-to-choose-a-billing-model\u002F",{"text":810,"type":107},", part of AI's gain goes to the client. Mossy O'Mahony sets out ",{"text":812,"type":107,"marks":813},"how to plug that leak",[814],{"type":199,"attrs":815},{"href":816,"uuid":57,"anchor":57,"target":57,"linktype":778},"\u002Fblog\u002Fai-professional-services-profit-gap",{"text":818,"type":107},", and our piece on ",{"text":820,"type":107,"marks":821},"AI ROI in professional services",[822],{"type":199,"attrs":823},{"href":824,"uuid":57,"anchor":57,"target":57,"linktype":778},"\u002Fblog\u002Fai-roi-professional-services-capacity\u002F",{"text":826,"type":107}," looks at why that capacity isn't converting to margin.",{"type":102,"attrs":828,"content":829},{"textAlign":57},[830],{"text":576,"type":107,"marks":831},[832],{"type":448},{"type":86,"attrs":834},{"id":88,"body":835},[836],{"_uid":837,"text":838,"title":839,"ctaLink":840,"padding":79,"ctaLabel":842,"component":843,"thumbnail":844,"openInNewTab":60},"644f217c-7741-4275-a630-fbc1faeee9ae","84.8% of services firms say AI saves them time. Only 29.9% say it makes them money. Get the full benchmarks from 245 professional services organizations.","The 2026 Impact of AI on Professional Services report",{"id":202,"url":79,"linktype":204,"fieldtype":245,"cached_url":209,"story":841},{"name":206,"id":207,"uuid":202,"slug":208,"url":209,"full_slug":209,"_stopResolving":210},"Download the report","storyResourceBannerCta",{},{"type":214,"attrs":846,"content":847},{"level":216,"textAlign":57},[848],{"text":849,"type":107,"marks":850},"AI data, measurement and governance statistics",[851,853,856],{"type":222,"attrs":852},{"color":79},{"type":225,"attrs":854},{"id":855},"ai-data-measurement-and-governance-statistics",{"type":110},{"type":102,"attrs":858,"content":859},{"textAlign":57},[860],{"text":861,"type":107},"Data readiness and measurement separate the firms getting more from AI. Firms with highly ready data report 43.6% project margins vs 35.2%, yet 36.8% of firms track no AI outcome at all.",{"type":96,"content":863},[864,871,878],{"type":99,"content":865},[866],{"type":102,"attrs":867,"content":868},{"textAlign":57},[869],{"text":870,"type":107},"46.5% of professional services firms say their services data is mostly or highly ready for reliable AI use. 22.3% say it isn't ready or is early and fragmented.",{"type":99,"content":872},[873],{"type":102,"attrs":874,"content":875},{"textAlign":57},[876],{"text":877,"type":107},"Firms with highly ready data deliver 85.3% of projects on time, vs 71.8% for firms whose data isn't ready or is fragmented.",{"type":99,"content":879},[880],{"type":102,"attrs":881,"content":882},{"textAlign":57},[883],{"text":884,"type":107},"Time saved is the most-tracked AI outcome, at 35.4% of firms. Only 22.0% track the impact on project margin and 19.1% the impact on utilization.",{"type":102,"attrs":886,"content":887},{"textAlign":57},[888],{"type":453,"attrs":889},{"id":890,"alt":891,"src":892,"title":893,"source":79,"copyright":79,"meta_data":894},235653579895455,"Bar chart of AI outcomes formally tracked by professional services firms: none tracked 36.8%, time saved 35.4%, cost reduction 26.8%, revenue generated 24.9%, project margin impact 22.0%, utilization impact 19.1%, SPI Research 2026","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1529x712\u002F84b3f23fcc\u002Fspi-2026-ai-outcomes-tracked.png","More than a third of firms track no AI outcome. Source: SPI Research, 2026 Impact of AI on Professional Services.",{"alt":891,"size":895,"title":893,"source":79,"copyright":79},"1529x712",{"type":96,"content":897},[898,905,912],{"type":99,"content":899},[900],{"type":102,"attrs":901,"content":902},{"textAlign":57},[903],{"text":904,"type":107},"Professional services firms that track three or more AI outcomes report EBITDA of 18.7%, vs 14.0% for firms that track none.",{"type":99,"content":906},[907],{"type":102,"attrs":908,"content":909},{"textAlign":57},[910],{"text":911,"type":107},"73.3% of firms have an approved AI use policy and 71.9% require human review before anything reaches a client. Only 35.0% require source attribution or validation.",{"type":99,"content":913},[914],{"type":102,"attrs":915,"content":916},{"textAlign":57},[917],{"text":918,"type":107},"Firms with four or more of SPI's six governance controls deliver 83.0% of projects on time, vs 77.9%, and bill $1,216 a day, vs $977.",{"type":86,"attrs":920},{"id":88,"body":921},[922],{"_uid":923,"title":924,"header":925,"padding":251,"component":252,"categories":930,"withHeaderPrice":60},"a24deb80-10e8-421a-afb4-1c8f983ebcc5","Top AI concerns (1 = not a concern, 5 = significant)",[926],{"_uid":927,"price":79,"title":928,"ctaLink":929,"ctaLabel":79,"subtitle":79,"component":246,"highlighted":60},"9593b6b7-3e60-42b5-895d-11ae5e4728ad","Score",{"id":79,"url":79,"linktype":204,"fieldtype":245,"cached_url":79},[931],{"_uid":932,"rows":933,"text":79,"title":79,"component":440},"32f136d6-c16b-4d34-aa86-3603e573e5f9",[934,944,954],{"_uid":935,"cols":936,"header":940,"component":271},"87fa393d-b7ae-48fb-abe7-198d0a4879b4",[937],{"_uid":938,"icon":79,"text":939,"component":263},"8ddf5bf5-10d5-4b30-b2fb-17c365d5033d","3.64",[941],{"_uid":942,"title":943,"tooltip":79,"component":270},"851f3200-c19f-404a-892a-b9c43b27d333","Security risks",{"_uid":945,"cols":946,"header":950,"component":271},"063507b2-f83d-48bf-9b16-bab8d50f1596",[947],{"_uid":948,"icon":79,"text":949,"component":263},"db7d2596-cc93-4eed-91a0-97c6bba36ea1","3.46",[951],{"_uid":952,"title":953,"tooltip":79,"component":270},"74bfbc48-10db-432d-9d02-ac4dfe83b5ea","Data quality",{"_uid":955,"cols":956,"header":960,"component":271},"72215d0a-0956-4a7d-af0e-a33efcb8ab49",[957],{"_uid":958,"icon":79,"text":959,"component":263},"b0c5a3ac-7b26-4f20-9c4d-a861a9509e1e","3.43",[961],{"_uid":962,"title":963,"tooltip":79,"component":270},"beb542fd-9285-4a98-b5a5-3022bd4f6c12","High costs",{"type":102,"attrs":965,"content":966},{"textAlign":57},[967,970,972,978],{"text":567,"type":107,"marks":968},[969],{"type":110},{"text":971,"type":107}," The firms getting more from AI built the foundations first: ready data, ",{"text":973,"type":107,"marks":974},"a way to measure what AI delivers",[975],{"type":199,"attrs":976},{"href":977,"uuid":57,"anchor":57,"target":57,"linktype":778},"\u002Fblog\u002Fmargin-control-professional-services\u002F",{"text":979,"type":107},", and controls that don't slow the work down.",{"type":102,"attrs":981,"content":982},{"textAlign":57},[983],{"text":576,"type":107,"marks":984},[985],{"type":448},{"type":214,"attrs":987,"content":988},{"level":216,"textAlign":57},[989],{"text":990,"type":107,"marks":991},"AI and PSA software statistics",[992,994,997],{"type":222,"attrs":993},{"color":79},{"type":225,"attrs":995},{"id":996},"ai-and-psa-software-statistics",{"type":110},{"type":102,"attrs":999,"content":1000},{"textAlign":57},[1001],{"text":1002,"type":107},"Firms on a commercial PSA are further along with AI. Only 17.7% are still at the chat stage or have no formal AI use, vs 44.4% of firms without one, though firms without a PSA are also much smaller (a median of 5 employees vs 65).",{"type":96,"content":1004},[1005,1012,1019],{"type":99,"content":1006},[1007],{"type":102,"attrs":1008,"content":1009},{"textAlign":57},[1010],{"text":1011,"type":107},"58.8% of professional services firms use a commercial PSA, and 29.2% have no PSA at all.",{"type":99,"content":1013},[1014],{"type":102,"attrs":1015,"content":1016},{"textAlign":57},[1017],{"text":1018,"type":107},"PSA users run more AI governance controls: 3.7 of SPI's six, vs 2.6 for firms without a PSA.",{"type":99,"content":1020},[1021],{"type":102,"attrs":1022,"content":1023},{"textAlign":57},[1024],{"text":1025,"type":107},"Firms rate AI's impact on PSA performance at 2.57 out of 5, up from 2.10 in 2025.",{"type":102,"attrs":1027,"content":1028},{"textAlign":57},[1029,1032],{"text":567,"type":107,"marks":1030},[1031],{"type":110},{"text":1033,"type":107}," SPI expects the next wave of AI value to come when AI can use the data in PSA, CRM and financial systems, not just the documents on a consultant's laptop.",{"type":102,"attrs":1035,"content":1036},{"textAlign":57},[1037],{"text":576,"type":107,"marks":1038},[1039],{"type":448},{"type":214,"attrs":1041,"content":1042},{"level":216,"textAlign":57},[1043],{"text":1044,"type":107,"marks":1045},"About the research",[1046,1048,1051],{"type":222,"attrs":1047},{"color":79},{"type":225,"attrs":1049},{"id":1050},"about-the-research",{"type":110},{"type":102,"attrs":1053,"content":1054},{"textAlign":57},[1055,1062],{"text":1056,"type":107,"marks":1057},"SPI Research",[1058],{"type":199,"attrs":1059},{"href":1060,"uuid":57,"anchor":57,"target":1061,"linktype":778},"https:\u002F\u002Fspiresearch.com","_blank",{"text":1063,"type":107}," surveyed 245 professional services organizations between July 15 and September 16, 2026, and 224 completed the full survey. The sample includes 175 independent professional services organizations and 70 embedded services teams inside software and technology companies. 161 firms are based in the Americas, 63 in EMEA and 21 in APac. The average professional services organization has 376 employees, and 43.6% of respondents are CEOs or managing directors.",{"type":102,"attrs":1065,"content":1066},{"textAlign":57},[1067],{"text":1068,"type":107},"SPI notes that participants skew toward firms further along with AI. Their average EBITDA of 16.5% compares with 9.9% in SPI's wider 2026 PS Maturity Benchmark.",{"type":102,"attrs":1070,"content":1071},{"textAlign":57},[1072,1074,1080],{"text":1073,"type":107},"For PSA market data, such as adoption, pricing and market size, see our ",{"text":1075,"type":107,"marks":1076},"PSA software statistics",[1077],{"type":199,"attrs":1078},{"href":1079,"uuid":57,"anchor":57,"target":57,"linktype":778},"\u002Fpsa-software-guide\u002Fpsa-software-statistics\u002F",{"text":1081,"type":107},".",{"type":86,"attrs":1083},{"id":88,"body":1084},[1085],{"_uid":1086,"text":1087,"ctaLink":1088,"ctaLabel":842,"component":1090,"openInNewTab":60,"backgroundColor":1091},"1eb0b228-1f80-4e50-9e71-c8bca1283363","Get the full benchmarks and SPI’s recommendations for services leaders.",{"id":202,"url":79,"linktype":204,"fieldtype":245,"cached_url":209,"story":1089},{"name":206,"id":207,"uuid":202,"slug":208,"url":209,"full_slug":209,"_stopResolving":210},"storyBannerCta","purple",{"type":214,"attrs":1093,"content":1094},{"level":216,"textAlign":57},[1095],{"text":1096,"type":107,"marks":1097},"Frequently asked questions",[1098,1100,1103],{"type":222,"attrs":1099},{"color":79},{"type":225,"attrs":1101},{"id":1102},"frequently-asked-questions",{"type":110},{"type":86,"attrs":1105},{"id":88,"body":1106},[1107],{"_uid":1108,"items":1109,"component":1223},"9b79e870-3469-4bc0-8a9c-6ba875b9e284",[1110,1127,1143,1159,1175,1191,1207],{"_uid":1111,"open":60,"answer":1112,"question":1119,"component":1126},"1e58b3a7-c486-4258-9b4d-1e6088f40cd3",{"type":82,"content":1113},[1114],{"type":102,"attrs":1115,"content":1116},{"textAlign":57},[1117],{"text":1118,"type":107},"Almost all of them: only 4.1% of professional services firms make no formal use of AI, and AI is used on 43.6% of projects (SPI Research, 2026). That's up from 23.1% of projects in 2025.",{"type":82,"content":1120},[1121],{"type":102,"attrs":1122,"content":1123},{"textAlign":57},[1124],{"text":1125,"type":107},"How many professional services firms use AI?","TwFAQItem",{"_uid":1128,"open":60,"answer":1129,"question":1136,"component":1126},"c09f0315-357e-4611-a605-7dc0b0c31f5f",{"type":82,"content":1130},[1131],{"type":102,"attrs":1132,"content":1133},{"textAlign":57},[1134],{"text":1135,"type":107},"For the firms that go furthest with it, yes. Professional services firms running complex AI agents or an AI-first model report EBITDA of 20.5%, vs 13.3% for firms at the chat stage or with no formal AI use. For most firms, though, the time AI saves isn't yet showing up as revenue.",{"type":82,"content":1137},[1138],{"type":102,"attrs":1139,"content":1140},{"textAlign":57},[1141],{"text":1142,"type":107},"Is AI improving profitability in professional services?",{"_uid":1144,"open":60,"answer":1145,"question":1152,"component":1126},"4454d018-bd9e-48e7-b07d-87be4d4aa32b",{"type":82,"content":1146},[1147],{"type":102,"attrs":1148,"content":1149},{"textAlign":57},[1150],{"text":1151,"type":107},"Saved time only raises utilization when it's resold as billable work. In SPI Research's 2026 data, utilization stays between 66.6% and 68.9% whatever share of projects use AI, and only 19.1% of firms track AI's impact on utilization.",{"type":82,"content":1153},[1154],{"type":102,"attrs":1155,"content":1156},{"textAlign":57},[1157],{"text":1158,"type":107},"Why isn't AI increasing utilization?",{"_uid":1160,"open":60,"answer":1161,"question":1168,"component":1126},"6ab8a0cf-f497-4d7d-876d-4a32f0effcbb",{"type":82,"content":1162},[1163],{"type":102,"attrs":1164,"content":1165},{"textAlign":57},[1166],{"text":1167,"type":107},"About $1.9mm a year for a 100-person professional services firm, for every 10% of time-and-materials effort AI removes, unless the work is repriced or the hours are resold (SPI Research, 2026).",{"type":82,"content":1169},[1170],{"type":102,"attrs":1171,"content":1172},{"textAlign":57},[1173],{"text":1174,"type":107},"How much revenue is at risk when AI speeds up hourly work?",{"_uid":1176,"open":60,"answer":1177,"question":1184,"component":1126},"59d9dd7a-83e0-412c-ac02-67d04a00e9c7",{"type":82,"content":1178},[1179],{"type":102,"attrs":1180,"content":1181},{"textAlign":57},[1182],{"text":1183,"type":107},"36.8% of professional services firms don't formally track a single AI outcome (SPI Research, 2026). Firms that track three or more report EBITDA of 18.7%, vs 14.0% for firms that track none.",{"type":82,"content":1185},[1186],{"type":102,"attrs":1187,"content":1188},{"textAlign":57},[1189],{"text":1190,"type":107},"What percentage of professional services firms track AI ROI?",{"_uid":1192,"open":60,"answer":1193,"question":1200,"component":1126},"2825b11d-fbed-459a-b0bf-16b024cb1bf8",{"type":82,"content":1194},[1195],{"type":102,"attrs":1196,"content":1197},{"textAlign":57},[1198],{"text":1199,"type":107},"The SPI AI Maturity Model™ is a five-level framework from SPI Research that scores professional services firms on seven measures, including AI adoption stage, data readiness, employee proficiency and AI outcomes tracked. In 2026, 48.4% of firms sit at Level 3 and only 5.4% have reached Level 5.",{"type":82,"content":1201},[1202],{"type":102,"attrs":1203,"content":1204},{"textAlign":57},[1205],{"text":1206,"type":107},"What is the SPI AI Maturity Model?",{"_uid":1208,"open":60,"answer":1209,"question":1216,"component":1126},"a3829bf3-fd48-40fe-b198-c5e2031fd635",{"type":82,"content":1210},[1211],{"type":102,"attrs":1212,"content":1213},{"textAlign":57},[1214],{"text":1215,"type":107},"Not to start, but it matters for going further. Only 17.7% of firms with a commercial PSA are still at the chat stage or have no formal AI use, vs 44.4% of firms without a PSA. Firms without a PSA also tend to be much smaller.",{"type":82,"content":1217},[1218],{"type":102,"attrs":1219,"content":1220},{"textAlign":57},[1221],{"text":1222,"type":107},"Do professional services firms need a PSA to use AI?","TwFAQ",{"id":1225,"alt":79,"name":79,"focus":79,"title":79,"source":79,"filename":1226,"copyright":79,"fieldtype":1227,"meta_data":1228,"is_external_url":60},235652367770020,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F1920x1080\u002Fc351e0c711\u002Fspi-blog-1-cover-hero.png","asset",{},{"name":1230,"created_at":1231,"published_at":1232,"updated_at":1233,"id":1234,"uuid":1235,"content":1236,"slug":1381,"full_slug":1382,"sort_by_date":57,"position":1383,"tag_list":1384,"is_startpage":60,"parent_id":1385,"meta_data":57,"group_id":1386,"first_published_at":1387,"release_id":57,"lang":64,"path":57,"alternates":1388,"default_full_slug":57,"translated_slugs":57,"_stopResolving":210},"Ben Brigden","2023-08-07T20:54:44.436Z","2026-03-16T15:28:04.143Z","2026-03-16T15:28:04.160Z",351765920,"7feda4fe-0d79-45ab-ba89-1e177b0005d9",{"bio":1237,"seo":1238,"_uid":1241,"body":1242,"name":1230,"role":1240,"picture":1371,"sidebar":1375,"linkedin":1376,"component":1378,"afterArticles":1379,"beforeArticles":1380},"Ben is a Content Marketing Manager at Teamwork.com. He’s spent the past 10 years writing for agencies and SaaS companies, mostly about tech, tools, and smarter ways to work. He loves breaking down trends, sharing hacks, and helping to make work life a bit less chaotic.",{"_uid":1239,"title":1240,"plugin":77,"og_image":79,"og_title":79,"description":1237,"og_image_type":79,"twitter_image":79,"twitter_title":79,"og_description":79,"twitter_description":79},"459d5f87-86b8-4a1d-a690-e3dd2f51c723","Content Marketing Manager","28f18d93-79f5-4a41-a7af-4f885059fed1",{"type":82,"content":1243},[1244,1251,1256,1261,1268,1273,1278,1283,1290,1295,1352],{"type":214,"attrs":1245,"content":1246},{"level":216,"textAlign":57},[1247],{"text":1248,"type":107,"marks":1249},"About Ben",[1250],{"type":110},{"type":102,"attrs":1252,"content":1253},{"textAlign":57},[1254],{"text":1255,"type":107},"Ben Brigden is a Content Marketing Manager at Teamwork.com, where he focuses on making sense of the often messy, always evolving world of project management and work tech. With around 10 years’ experience writing for agencies and SaaS companies, he specialises in turning complex ideas into practical, easy-to-follow content that helps teams work with more clarity (and a little less chaos).",{"type":102,"attrs":1257,"content":1258},{"textAlign":57},[1259],{"text":1260,"type":107},"Ben’s writing blends best-practice advice, workflow guidance, tool reviews, and explanatory guides for project-based and client-service teams. Whether he’s unpacking a project management methodology, comparing two tools that do almost-but-not-quite the same thing, or mapping out a resource-planning process, his goal is simple: help people understand their options, make confident decisions, and build better ways of working.",{"type":214,"attrs":1262,"content":1263},{"level":216,"textAlign":57},[1264],{"text":1265,"type":107,"marks":1266},"Experience",[1267],{"type":110},{"type":102,"attrs":1269,"content":1270},{"textAlign":57},[1271],{"text":1272,"type":107},"Ben started his career in corporate communications, working with clients across tech, finance, and retail. That early experience taught him how to simplify ideas, structure messages clearly, and write for people who don’t have time to wade through jargon.",{"type":102,"attrs":1274,"content":1275},{"textAlign":57},[1276],{"text":1277,"type":107},"He later moved into SaaS, where he developed full-funnel content programs across SEO, demand generation, webinars, and thought leadership. This is where he found his stride: writing content that helps real teams solve real problems — from improving workflows to choosing the right tools for the job.",{"type":102,"attrs":1279,"content":1280},{"textAlign":57},[1281],{"text":1282,"type":107},"At Teamwork.com, he brings all of that experience together. His work sits at the intersection of process, technology, and human behaviour, helping readers navigate everything from the fundamentals of project planning to the newest trends in AI-powered productivity.",{"type":214,"attrs":1284,"content":1285},{"level":216,"textAlign":57},[1286],{"text":1287,"type":107,"marks":1288},"What Ben writes about",[1289],{"type":110},{"type":102,"attrs":1291,"content":1292},{"textAlign":57},[1293],{"text":1294,"type":107},"Ben covers the challenges teams face when juggling clients, deadlines, tools, and competing priorities. His content spans a wide range of topics, including:",{"type":96,"content":1296},[1297,1308,1319,1330,1341],{"type":99,"content":1298},[1299],{"type":102,"attrs":1300,"content":1301},{"textAlign":57},[1302,1306],{"text":1303,"type":107,"marks":1304},"Project management methodologies and workflows: ",[1305],{"type":110},{"text":1307,"type":107},"Guides on the everyday processes that keep teams organized and happy. ",{"type":99,"content":1309},[1310],{"type":102,"attrs":1311,"content":1312},{"textAlign":57},[1313,1317],{"text":1314,"type":107,"marks":1315},"Resource and capacity planning:",[1316],{"type":110},{"text":1318,"type":107}," Practical advice for forecasting workloads, managing availability, and avoiding burnout across busy teams.",{"type":99,"content":1320},[1321],{"type":102,"attrs":1322,"content":1323},{"textAlign":57},[1324,1328],{"text":1325,"type":107,"marks":1326},"Tools and software:",[1327],{"type":110},{"text":1329,"type":107}," In-depth reviews and comparisons of project management tools, productivity software, PSA and MSP software, and other systems teams rely on to get work done.",{"type":99,"content":1331},[1332],{"type":102,"attrs":1333,"content":1334},{"textAlign":57},[1335,1339],{"text":1336,"type":107,"marks":1337},"Client service management and operations: ",[1338],{"type":110},{"text":1340,"type":107},"Advice on onboarding clients, managing communication, improving profitability, and building smooth-running systems that support both teams and clients. ",{"type":99,"content":1342},[1343],{"type":102,"attrs":1344,"content":1345},{"textAlign":57},[1346,1350],{"text":1347,"type":107,"marks":1348},"Leadership and team culture: ",[1349],{"type":110},{"text":1351,"type":107},"Content on leadership, hybrid and remote work, and the behaviours that help teams adapt in an ever-changing environment.",{"type":1353,"content":1354},"blockquote",[1355,1362,1369],{"type":102,"attrs":1356,"content":1357},{"textAlign":57},[1358],{"text":1359,"type":107,"marks":1360},"Ben says...",[1361],{"type":110},{"type":102,"attrs":1363,"content":1364},{"textAlign":57},[1365],{"text":1366,"type":107,"marks":1367},"“The sheer volume of tools, workflows, and advice people face today can leave teams feeling more overwhelmed than empowered. When you’re not sure which processes actually matter or which tools genuinely fit your work, it becomes harder to stay organised, plan effectively, or make confident decisions about how your team operates. Take some time to build your understanding of the systems, tools, and workflows available — there’s plenty of clear, practical guidance on the Teamwork.com blog — and give yourself the confidence to find what truly works for you.”",[1368],{"type":448},{"type":102,"attrs":1370},{"textAlign":57},{"id":1372,"alt":79,"name":79,"focus":79,"title":79,"source":79,"filename":1373,"copyright":79,"fieldtype":1227,"meta_data":1374,"is_external_url":60},10570249,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F604x580\u002F009767210e\u002Fben-brigden.jpg",{},[],{"id":79,"url":1377,"linktype":778,"fieldtype":245,"cached_url":1377},"https:\u002F\u002Fuk.linkedin.com\u002Fin\u002Fbgbrigden","blogAuthor",[],[],"ben-brigden","about\u002Fauthor\u002Fben-brigden",40,[],351765886,"b544f552-334c-47b8-9b36-4c5cd02552a9","2025-12-08T06:29:00.000Z",[],[1390,1431],{"_uid":1391,"links":1392,"title":79,"header":79,"component":1430,"unordered":60},"29203764-bf71-4bb9-9ea8-63431566dea1",[1393,1398,1402,1406,1410,1414,1418,1422,1426],{"to":1394,"_uid":1395,"title":219,"subItems":1396,"component":1397},"#how-ai-in-professional-services-changed-from-2025-to-2026","e03575f4-d0c2-49b3-8935-0992bd90a7ed",[],"TwTableOfContentsItem",{"to":1399,"_uid":1400,"title":465,"subItems":1401,"component":1397},"#ai-adoption-statistics-in-professional-services","343f0dab-a1aa-463f-9a3a-84d8206ce47e",[],{"to":1403,"_uid":1404,"title":583,"subItems":1405,"component":1397},"#ai-and-project-delivery-statistics","7829d305-83bf-40ed-9ce4-b8ec7eab0706",[],{"to":1407,"_uid":1408,"title":655,"subItems":1409,"component":1397},"#ai-profitability-statistics","a18c1e11-0e9c-48ec-9522-ff634686ef6c",[],{"to":1411,"_uid":1412,"title":732,"subItems":1413,"component":1397},"#the-ai-revenue-gap-time-saved-vs-revenue-earned","1908513b-3b64-4f46-8204-2348c7d22626",[],{"to":1415,"_uid":1416,"title":849,"subItems":1417,"component":1397},"#ai-data-measurement-and-governance-statistics","4aedbd8f-d825-4e79-9300-9578c06e0d8e",[],{"to":1419,"_uid":1420,"title":990,"subItems":1421,"component":1397},"#ai-and-psa-software-statistics","28b9c8f1-ddc3-4400-b6f5-01788c9cf03b",[],{"to":1423,"_uid":1424,"title":1044,"subItems":1425,"component":1397},"#about-the-research","9efc2371-50e4-4588-9e86-884104c64f4c",[],{"to":1427,"_uid":1428,"title":1096,"subItems":1429,"component":1397},"#frequently-asked-questions","083bbe61-7710-4a99-8608-0297fe29e0ca",[],"TwTableOfContents",{"_uid":1432,"link":1433,"image":1435,"label":1439,"title":1440,"component":1441,"description":1442},"52eb8525-c243-411c-80f5-fc1da6fd9ae8",{"id":79,"url":1434,"linktype":778,"fieldtype":245,"cached_url":1434},"\u002Fsignup\u002F",{"id":1436,"alt":79,"name":79,"focus":79,"title":79,"source":79,"filename":1437,"copyright":79,"fieldtype":1227,"meta_data":1438,"is_external_url":60},13618099,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F99519\u002F601x320\u002F870c8bb72e\u002Fproduct-overview_300x160.png",{},"Get 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